QSSK- IT MANAGER

JOB TITLE: IT
MANAGER

About This
Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent, skilled, and experienced IT Manager
to work in Nairobi, Kenya.

Job Purpose

· Own the delivery of the technology agenda, translating business
objectives into systems, data, and service capability across the operating
companies.

· Partner with functional leadership and operating company
management to define, prioritise, and deliver technology investments that
measurably improve commercial performance, operational efficiency, and
regulatory standing.

· Accountable for the security, availability, integrity, and
regulatory compliance of information systems and data.

Key
Responsibilities

1. IT Strategy
and Governance

· Define and maintain the IT strategy and roadmap in alignment
with the Corporate Strategy.

· Determine capital investment parameters, priorities, and risk
appetite for IT initiatives to maximise return on investment.

· Advise the management team on emerging technologies and digital
trends, including governance of artificial intelligence adoption.

· Maintain the IT policy framework and ensure it remains current
against the regulatory environment.

2. Business
Partnering and Digital Transformation

· Engage departmental and operating company leadership to
understand functional strategy and agree supporting functional IT strategy.

· Translate business requirements into functional and non-functional
specifications for new or changed services.

· Lead identification and delivery of process digitisation and
automation opportunities across Finance, Supply Chain, Production, Sales,
Quality, and Laboratory functions.

· Act as the internal authority linking technology investment to
commercial outcome, ensuring each initiative carries a defined baseline, target
benefit, and named business owner.

3. Project and
Portfolio Delivery

· Manage the technology project portfolio, sequencing initiatives
against business priority, resource availability, and budget.

· Deliver multi-disciplinary projects within agreed time, scope,
and budget constraints, applying consistent project governance from charter
through to benefits realisation.

· Provide technology leadership and governance to business-led
projects with a systems or data component.

4. Information
Security, Data Protection and Business Continuity

· Identify, classify, remediate, and mitigate vulnerabilities
across information systems.

· Maintain and test the disaster recovery plan in accordance with
the business continuity policy.

· Ensure compliance with the Kenya Data Protection Act 2019 and
maintain readiness for regulatory engagement with the Office of the Data
Protection Commissioner.

· Ensure system controls, access management, audit trails, and
electronic records meet requirements.

· Deliver cyber security awareness training and manage security
incidents through detection, containment, recovery, and lessons learned.

5. IT Service
Operations

· Ensure reliable, secure, and cost-effective operation of
infrastructure, applications, networks, and end-user services.

· Approve and validate IT requests for software, hardware, and
service change.

· Maintain the systems and asset register and manage the technology
lifecycle.

· Report IT service performance to the management team monthly.

6. Data,
Analytics and Reporting

· Develop and maintain the data and analytics capability,
including reporting platforms, data quality standards, and management
information delivery.

· Ensure business decision-makers have timely, accurate, and
accessible performance data.
​

7. Vendor,
Contract and Financial Management

· Develop and implement IT service management agreements,
operational level agreements, and underpinning contracts.

· Manage vendor performance, escalation, and commercial
relationships.

· Develop and manage the ICT operating and capital budget.

Requirements

Education

· Degree in Information Technology, Computer Science, or a related
discipline.

· Master's degree is an added advantage.

Experience

· 7+ years' experience leading
IT operations in a large or multi-site environment.

· 5+ years project management experience.

· Demonstrated experience of ERP or business systems
implementation.

· Working knowledge of the Kenya Data Protection Act 2019 and
operating IT within a regulated manufacturing or laboratory environment.

Professional
Certifications (one or more)

· Information security (CISSP, CISM, or CISA).

· Service management (ITIL v4).

· Project management (PMP or PRINCE2).

· Data protection.

Technical
Skills

· Operating systems: Windows Server 2016–2022, Windows 11, Linux
fundamentals.

· Identity and productivity: Microsoft 365, Microsoft Entra ID,
Exchange.

· Networking: structured networking and wireless (CCNA level or
equivalent), enterprise firewall technologies.

· Databases and reporting: SQL Server, Power BI.

· Business systems: SYSPRO ERP, Odoo Enterprise, LIMS, field sales
and distribution applications, HR information systems, KRA eTIMS.

· Security: endpoint detection and response, SIEM and log
monitoring, vulnerability management, backup and disaster recovery.

· Cloud and telephony: cloud infrastructure and services, cloud
PBX.

· Governance: ITIL service management, PRINCE2 or PMP project
management.

Core
Competencies

· Strong leadership and team management skills.

· Strategic thinking and business partnering ability.

· Excellent communication and stakeholder management skills.

· Strong analytical and problem-solving abilities.

· High integrity and accountability.

· Results-oriented with a continuous improvement mindset.
​

Interested and
qualified applicants should submit their applications through the link below

Note: Only
shortlisted applicants will be contacted.

Q-SOURCING
SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO
DISQUALIFICATION.