About this role
- Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.
- May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
- Performs diagnostics and repairs on John Deere equipment and technology.
- Mentors Service Technician Trainees and Service Technicians.
- Conducts or supports customer clinics.
- Performs diagnostics and repairs in the field as required.
- Accountable for billable time and assigned work orders.
- Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Follows all safety rules and regulations in performing work assignments.
- Maintains current knowledge of John Deere and competitive products.
Qualifications
- Experience, Education, Skills and Knowledge performing service repairs.
- Demonstrated experience consistently meeting performance metrics preferred.
- Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technicians specialty.
- Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment.
- Experience operating vehicles, tools, and equipment for diagnostic purposes.
- Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred.
- Experience working cooperatively in a team environment.
- Experience communicating effectively verbally and in writing.
- Must have an adequate toolset to perform job responsibilities.
- High School Diploma, GED, or equivalent experience required; Associates degree preferred.
- Valid drivers license required; CDL (Commercial Drivers License) preferred.
- Time Management skills.