About this role
The ACT Care Manager will work under the supervision of the Team Leader/Program Manager. This position will focus on provision of person-centered service activities designed to increase symptom management, independent living skills, and positive community involvement for enrolled participants.
Why Choose New Mexico Solutions?
New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.
We offer:
- Competitive pay
- Comprehensive benefits (health, dental, vision, Telehealth)
- Paid time off + 9 holidays
- Retirement plan options
- Tuition reimbursement + free CEUs
- Clinical supervision
- Wellness & employee assistance programs
- Mileage reimbursement for work related travel
- Public Service Loan Forgiveness (PSLF) - eligible employer
- Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program
Essential Functions:
Provision of Case Management Services: Provides case management services to ACT program clients evidenced by:
- Assisting in the development of and functioning as the coordinator of the comprehensive treatment/service plan in a manner that is person-centered and meets both agency and regulatory expectations.
- Providing ongoing interventions, education, resource linkage and skills coaching in individual or group format related to symptom management, independent living, community activity, interpersonal interaction and socialization, and daily living skills.
- Assisting individuals in accessing resources and education related to basic needs such as benefits, food/nutritional support, financial support/education, transportation, and stable housing.
- Assists and supports Participants to have and effectively use a primary care physician, dentist, and other specialists as required.
- Organizes and leads individual and group social and recreational activities to structure enrolled participants time, increase social experiences, and provide opportunities to practice social skills
- Demonstrating the ability to recognize and assess suicide potential and risk, and provide appropriate responses to the situation.
- Supporting individuals served and their families in crisis situations.
- Provides on-call crisis intervention as scheduled.
- Plans, structures, and prompts social and leisure-time activities on evenings, weekends, and holidays as assigned.
Service Team Approach: Participates as an active treatment team member serving individuals in the ACT program as evidenced by:
- Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
- Participating as a member of a multi-disciplinary team approach to treatment and recovery.
- Coordinating with both internal and external providers regarding service provision.
Outreach, Engagement, Follow-Up: Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by:
- Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.
- Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.
Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by:
- Providing services that are person-centered.
- Providing services that are culturally relevant.
- Providing a non-judgmental, open, and welcoming approach to diverse populations.
Documentation: Completed documentation that meets identified expectations as evidenced by:
- Documenting all services provided within expected time frames.
- Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
- Documenting all services provided in a manner that is person-centered and meets quality improvement goals.
Efficiency and Productivity: Consistently meeting established productivity standards as evidenced by:
- Demonstrating excellent organizational skills.
- Demonstrating effective use of time management techniques.
- Demonstrating the use of effective engagement skills.
- Consistently meeting established productivity standards.
Staff Development Activities: Participates in staff development activities to increase skills and professional development as evidenced by:
- Participating in and completing all required trainings in an accurate and timely manner.
- Identifying and requesting training or skill enhancement opportunities.
- Engaging in cross-training activities with other team members.
- Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.
Other: Completes other administrative support duties and special projects as developed and assigned.
Qualifications
Education and Experience:
- Masters Degree in a human services related field OR
- Bachelors Degree in a human services related field and 1 year relevant experience working with the target population preferred OR
- High School Diploma or GED with a minimum of 3 years of experience working with the target population OR
- Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)
- EXPERIENCE: Dependent on type of education (see above). Entry-level position. Experience needs determined by hiring manager.
- OTHER: Valid drivers license and meets the driving privileges guidelines established in HR Policy 12.6 Vehicle Safety and Client Transportation.
Knowledge and Skills:
Demonstrated success in the following areas:
- Ability to manage time to meet all deadlines.
- Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.
- Good verbal and written skills.
- Bilingual (English/Spanish) is preferred but not required.