About this role
• Gathers feedback from patrons to enhance the development of new events and other incentives in the property and
promote in-house programs and promotions as well as help Event & Promotion in the execution of events &
promotions.
• Anticipates customers’ needs and problems for all players in Solaire Resort and Casino
• Builds a strong network/rapport with customers for acquisitions and retentions.
• Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
• Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations
of hotel rooms for players/players pick up or send off player’s airport/checks incoming flight times for airlines.
• Finds valuable customers on the floor and ensures a high level of service is rendered.
• Ensures that the mass gaming floor operations run smoothly.
• Invites and encourages potential players to participate in all promotions, events, tournaments, and offers.
• Offers complimentary F&B, room stays, and other perks based on player gaming activity.
• Assists patrons with hotel, limo, and restaurant bookings.
• Protects the confidentiality of all company files and documents under their immediate control.
• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.