Restaurant Host

SUMMARY: A host is the first person a customer when walking into the restaurant. We are looking for enthusiastic and customer service-oriented hosts to great and seat customers, take reservations, and ensure a positive guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Greet guests as they approach the restaurant with a positive and welcoming attitude

- Seat guests, provide menus, and offer to turn heaters on (if weather prompts)

- Answer calls at the host stand, respond to inquiries, transfer calls, and take to-go-orders

- Inspect dining and serving areas to ensure cleanliness and proper set up

- Inform patrons of establishments specialties and features

- Direct guests to designated meeting rooms or resort rooms

- Receive and record patrons dinning reservations and preferences on OpenTable

- Communicate room charges to the front desk (if applicable)

- Operate cash register to accept payments for food and beverages

- Assist with preparing and serving food and beverages

- Clean windows and dust restaurant areas to ensure optimum cleanliness for our guests

- Assist bussers if there is a need for tables to be cleared or set up to accommodate incoming reservations

- Communicate with Restaurant Manager any discrepancies in reservations

- Perform other related duties as requested by the supervisor

Qualifications

QUALIFICATIONS, SKILLS & ABILITIES

- Must provide prompt and cordial service to all guests

- Cash handling skills required

- Ability to navigate a POS system

- Ability to multitask by greeting guests, taking phone calls, and walking guests to their tables

- Ability to understand and carry out written and verbal instructions

- Apply critical thinking to solve problems in standardized situations

- Ability to communicate clearly and promptly with restaurant and kitchen staff

- Must be able to work independently and in a team environment

EDUCATION AND/OR EXPERIENCE

- At least 1-2 years of relevant experience

- Prior resort and/or hospitality experience preferred

- High school diploma or equal to a GED

CERTIFICATES & LICENSES

- Food Handler Certificate required

- TIPS certification preferred

- Must present proof you are legally authorized to work in the United States

PHYSICAL DEMANDS
While performing the duties of this job, the employee must be able to:

- Ability to lift 25-50 points

- Stand and walk for long periods of time

- Ability to carry 5-10 pounds

- Frequently stoops, stands, lifts, pours and carries

- Ability to use hands and fingers to handle objects, tools and controls