Front Desk Agent

SUMMARY: Front Desk Agent is responsible for providing excellent guest service and duties during guest check-in and check-out. The Front Desk Agent also takes hotel reservations and provides assistance with PBX operations and concierge services.

Qualifications

QUALIFICATIONS, SKILLS & ABILITIES:

- Ability to actively attend to, convey, and understand the comments and questions of others.

- Solves problems and/or suggest alternatives to previous arrangements if necessary.

- Ability to organize effectively.

- Ability to multi task effectively.

- Ability to get along well with a variety of personalities and individuals.

- Ability to show consideration for and maintain good relations with others.

- Ability to accept responsibility and account for his/her actions.

- Ability to take care of the customers’ needs while following company procedures in a calm and efficient manner.

EDUCATION AND/OR EXPERIENCE:

- Two year’s related hotel/resort industry experience and/or training.

- High school or GED graduate.

LANGUAGE SKILLS:

- Ability to read, comprehend and provide instructions, both written and verbal.

- Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers,       guests, associates, managers etc.).

COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):

- Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Maestro experience a plus.

- Proficient in Outlook and Internet applications.

CERTIFICATES & LICENSES:

- Must provide valid document(s) to work in the US.

- Valid California Driver License is required (for specific positions).

WORK ENVIRONMENT :
The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be able to:

- Use hands to finger, handle, or feel; and talk or hear.

- Specific vision abilities required by this job include close vision.

- Lift 25-50 lbs. (for specific positions)

- Sit, stand and walk for long periods of time.

- Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.