About this role
At Alpha Bank we are shaping the future of banking in Greece.
Through our large-scale Transformation Program, we are changing the way we operate, the way we deliver results and the way we service our Customers.
- We understand our Customers’ needs and design experiences around them.
- We work in partnership and invite diversity of skills and perspectives.
- We are forward-thinking and drive continuous improvement.
- We make things happen; we execute quickly and focus on what is essential.
If you are a change enthusiast who sets ambitious goals and works with a sense of purpose, we want to get to know you!
Join our team #AlphaBank
#WeAreAlpha #EnablingProgress #AlphaCulture #ValuesThatLead #OneTeamOnePurpose
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Purpose
As a Customer Complaints Handling Specialist, you will be responsible for managing customer complaints and coordinating their investigation and resolution
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What you will be doing
- Receive, manage, and settle complaints from the Bank's Customers, by correctly applying the relevant procedures within the standardized timeframe
- Identify the causes of customer complaints in order to provide feedback to the Bank's competent Business Units for them to implement potential corrective actions
- Coordinate the timely communication with the customer and provides information about the resolution process and expected completion
- Inspect financial claims and coordinates resolutions and potential compensation, if any, in cooperation with the relevant Business Units
- Formulate reports on customer complaints and their resolution to inform the responsible stakeholders
- Participate in the development of actions to prevent future customer complaints
What you need to have
- A bachelor’s degree in Business Administration, Social Studies, Economics or related fields
- A masters' degree in related field would be considered as an asset
- A minimum of five (5) years experience in Call Centers - Customer Service Departments within the banking sector
What we offer
It’s all about our people. At Alpha Bank, you will enjoy:
- A friendly and collaborative working environment that supports taking initiative and action
- A culture that centers around learning and continuous development and encourages everyone to bring their best self to work
- The opportunity to challenge your thinking through your participation in complex tasks and transformation projects
- Being part of a large organization with a leading role in the Greek economy and a strong presence in the community
- Flexible working options
- A competitive salary and benefits
All applications will be acknowledged and treated in utmost confidence.