About this role
Workwear Department Lead
Position Overview:
As the Workwear Department Lead, you will play a key role in leading, training, and overseeing your assigned departments and staff. This position requires a proactive, self-motivated individual who can see tasks through to completion while maintaining a high standard of customer service, merchandising, and store operations. You will lead a team of 5 to 10 staff members and work closely with management to ensure a smooth and successful retail experience.
Responsibilities:
- Perform opening and closing duties (turn-key operations).
- Recruit, train, and mentor sales staff, ensuring they are equipped with the skills needed for success.
- Assign tasks to team members and monitor sales performance.
- Manage inventory by tracking stock levels, completing paperwork, and ensuring adequate supply levels.
- Stock shelves, set up displays, process transactions, and maintain store cleanliness.
- Provide staff with constructive feedback and assist with customer inquiries.
- Motivate sales associates and foster a competitive yet collaborative team environment.
- Maintain a strong understanding of all company products and services to effectively drive sales.
- Implement and oversee sales floor merchandising and security measures to minimize shoplifting.
- Deliver top-tier customer service, including handling difficult situations professionally.
Qualifications & Skills:
- High school diploma or GED required; college education preferred but not mandatory.
- Strong written and verbal communication skills.
- Proficiency in MS Outlook and MS Office.
- Experience in retail sales, department management, or workwear-related industries is a plus.
- Familiarity with trade industry apparel such as FR clothing, steel vs. composite toe boots, and workwear is beneficial.
- Experience with POS systems and cash handling.
- Strong organizational and merchandising skills.
- Dependable, trustworthy, and able to work well with a team.
Work Schedule:
- Full-Time (32-40 hours per week).
- Weekends Required:
January - October: 50%
- November - December: 75%
- Shifts may include days, evenings, and weekends.
Benefits:
Hourly Wage + 2% Commission on Sales
- 3% company match in Simple IRA account.
- Partially funded health insurance.
- Fully funded life insurance.
- Generous employee merchandise discounts.
- Flexible scheduling.
- Paid time off.
- Commission opportunities.
What We Expect from You:
- Deliver the best customer service experience.
- Maintain dependability and trustworthiness in all aspects of the job.
- Uphold company policies and work well with others.
- Be organized , detail-oriented, and knowledgeable about merchandise.
- Operate the cash register (POS) efficiently.
If you are a self-starter who thrives in a team environment and takes pride in your work, we would love to have you on board!