Medical Assistant

The Medical Assistant is responsible for supporting Nursing and/or Prescriber staff in activities related to clients physical and behavioral health, medications, and rehabilitation and support services, and sharing shift-management responsibility with other staff.

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

- Competitive pay

- Comprehensive benefits (health, dental, vision, Telehealth)

- Paid time off + 9 holidays

- Retirement plan options

- Tuition reimbursement + free CEUs

- Clinical supervision

- Wellness & employee assistance programs

- Mileage reimbursement for work related travel

- Public Service Loan Forgiveness (PSLF) - eligible employer

- Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

Medical Assistant Client Care Activities: Conducts person-centered client care services to support health, wellness, and increased independence for individuals served as evidenced by:

- Assists Nurse in conducting client assessment of health, mental status, physical health, substance use, social development, and daily living skills.

- Schedules, and administers medical assessments of client physical health, making referrals to community physicians as appropriate and coordinating psychiatric treatment with medical treatment as appropriate.

- Provides direct clinical services to clients and/or groups related to topics that may include, but are not limited to, symptom management/education, daily living skills, hygiene, physical health, nutrition/food education, social skills, and community resources.

- Conducts Travel / Transportation as appropriate related to client needs including, home visits, client appointments, hospital visits, pharmacy visits.

- Provides symptom education to clients and staff as appropriate on topics including but not limited to psychopharmacology, mental health conditions/symptoms, physical health conditions/symptoms, wellness, and safety.

- Provides on-call intervention as required.

Prescriber Support: Assists nursing staff and medication prescriber as evidenced by:

- Arrangements for required lab work as appropriate.

- Process refill request includes review of client chart, assessment of appropriateness of request, and consult with prescriber as required.

- Completes prior authorization for medication processing (includes review of client chart, assessment of med need & potential alternatives, consult with prescriber)

- Under direction/supervision of Nurse, completes in-person assessment including physical assessment of symptoms, presentation, vitals, etc. and communicates information to prescribers.

Medications and Medication Room Support: Assists nursing staff in activities related to medication room operation and compliance as evidenced by:

- Under direction of nurse, properly maintains, disposes of, and orders medications.

- Awareness and support of tracking and security of medications including controlled substances.

- Under director of nurse, receiving and disseminating medication in accordance with agency and pharmacy requirements.

- Participates in providing medication administration and medical services as appropriate including injection administration.

- Assures that all needed medical supplies are appropriately stocked and medication orders/changes are noted and ordered in a timely fashion.

- Assist nurse with preparation and ongoing compliance related licensing requirements including pharmacy audits and state med room licensure.

Service Team Approach: Participates as an active treatment team member serving individuals with mental health and substance use issues as evidenced by:

- Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.

- Participating as a member of a multi-disciplinary team approach to treatment and recovery.

- Consults and coordinates with internal and external providers and relevant treatment team members to maintain coordination in the treatment process.

Outreach, Engagement, Follow-Up: Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by:

- Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.

- Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.

Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by:

- Providing services that are person-centered.

- Providing services that are culturally relevant.

- Providing a non-judgmental, open, and welcoming approach to diverse populations.

Documentation: Completed documentation that meets identified expectations as evidenced by:

- Documenting all services provided within expected time frames.

- Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.

- Documenting all services provided in a manner that is person-centered and meets quality improvement goals.

Efficiency and Productivity: Consistently meeting established productivity standards as evidenced by:

- Demonstrating excellent organizational skills.

- Demonstrating effective use of time management techniques.

- Demonstrating the use of effective engagement skills.

- Consistently meeting established productivity standards.

Staff Development Activities: Participates in staff development activities to increase skills and professional development as evidenced by:

- Participating in and completing all required trainings in an accurate and timely manner.

- Identifying and requesting training or skill enhancement opportunities.

- Engaging in cross-training activities with other team members.

- Attending and participating in required meetings and supervision sessions.

- Demonstrates the ability to apply supervisory recommendations to work performance.

Other: Completes other administrative support duties and special projects as developed and assigned.

Qualifications

Education and Experience:

- High School diploma or GED

- Medical Assistant certification

- At least 1 year relevant experience working with the severely mentally ill in an inpatient or outpatient psychiatric setting preferred.

- Knowledge of psychotic and mood disorders, their related medications and potential side effects, required strongly preferred.

- OTHER: Valid drivers license and meets the driving privileges guidelines established in HR Policy 12.6 Vehicle Safety and Client Transportation.

Knowledge and Skills:

Demonstrated success in the following areas:

- Ability to manage time to meet all deadlines.

- Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.

- Good verbal and written skills.

- Bilingual (English/Spanish) is preferred but not required.