Team Lead, Personal Insurance Administration

Who We Are

We are  BC’s largest Insurance Broker   and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people.  Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

Position Summary

As a Team Lead in Personal Insurance Administration, you’ll provide hands-on administrative support, contribute to training and onboarding, and assist with maintaining quality and workflow consistency.

The team lead will:

- play a key role in supporting daily operations and helping the team deliver consistent, accurate, and high-quality administrative service.
- be the go-to resource for workflow and process questions, assist with task delegation, support training and onboarding, and help keep communication flowing between leadership and the team.
- provide audit, reconciliation and reporting support
- assist in the identification of improvement opportunities and/or areas operational efficiencies

If you enjoy helping others succeed, supporting leadership, organizing operational workflows, and contributing to a positive and efficient team environment, this is an excellent next step in your insurance administration career.

Key Activities

Team Support & Development

- Serve as the first point of contact for day-to-day administrative inquiries.
- Help create a positive, collaborative, and supportive team environment by modeling professionalism and quality work.
- Support the delegation of routine tasks based on workload and priorities as directed by the Supervisor/Manager.
- Provide departmental training and guidance through technical expertise or coordination with subject matter experts.
- Coach and support new and experienced staff members to strengthen skills and workflow understanding
- Reinforce corporate vision, departmental objectives and establish processes with teams members.

Operational & Technical Support

- Collaborate with Supervisors, Managers, Administrators and other internal stakeholders to support smooth administrative operations.
- Assist in communicating workflow updates, procedural changes, and priorities between leadership and the team.
- Troubleshoot routine processing issues and escalate complex matters when appropriate
- Provide additional hands-on support to maintain service levels Policy updating and processing in EPIC
- Preparing and submitting refund requests as required.
- Monitoring and supporting for shared team inboxes

Quality and Workflow Support:

- Contribute to the organization and efficiency of the team
- Stay current on system updates, procedural changes and new training material
- Assist with internal reporting and basic operational tracking, including outstanding items and month-end contributions
- Assist batchers with monitoring and maintaining ICBC inventory and backend materials
- Participate in administrative projects, system enhancements and testing as assigned.
- Escalate workflow issues, system challenges, or policy clarification needs to leadership.

Additional Responsibilities

- Support special projects as needed
- Month end reporting and reconciliation
- Auditing activities as assigned
- Other duties and responsibilities as assigned by Manager or Supervisor

Qualifications

- Minimum 1–2 years administrative experience in insurance or related office operations.
- Level 1 General Insurance License is an asset
- Strong computer proficiency (Outlook, Word, Excel, PowerPoint, EPIC).
- Excellent communication skills (written and verbal)

Knowledge, Skills & Abilities

- Strong interpersonal skills—approachable, patient, and supportive.
- Strong ability to organize, multitask, and support daily workflow coordination.
- Flexible and adaptable to changing priorities.

The expected salary range for this position is $48,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

- We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
- We want you to be INNOVATIVE and open to sharing your ideas
- You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
- You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
- You work with a high degree of INTEGRITY and ACCOUNTABILITY

Department Office Administration & Clerical

Required Experience: 1-2 years of relevant experience

Required Travel: Negligible

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