About this role
- Responsible for organizing, coordinating and planning of the restaurant reservations.
- Welcoming, assisting and providing high quality service to guest at all times.
- Completing all opening, closing and hygiene checklists.
- Respond to all guest inquiries received via email and SMS.
- Taking guest food and drink orders according to operational standards, ensuring accuracy of items ordered and guest preferences when communicated, and up-selling whenever possible.
- Print menus for the restaurant including special artwork requests from guests.
- Ensure all promotional collaterals are up to date, such as LED display, website, bill talkers and table talkers.
- Memorize the menu, daily specials and monthly promotions.
- Escort guess to their preferred or allocated table.
Requirements
- At least 3 years of experience in F&B in a 5-Star establishment
- Preferably with previous experience as an F&B/Restaurant/Outlet Receptionist
- Must have good English communication skills (written/verbal)
- Detail oriented, excellent organization and communication skills
- Working knowledge of Microsoft Office, Micros, Avero & Netview point, MizziSoft