About this role
Technical Support & EDI Operations Specialist
Location: Proximity to Lynbrook, NY (100% On-Site)
Schedule: Monday – Friday | 9:00 AM – 6:00 PM (Full-Time)
Position Type: Full-Time / Temp to Hire
Salary Range: $45,000 – $55,000 / year (based on experience)
Industry: Technology & SaaS Solutions
Position Summary
A growing retail logistics technology and SaaS company located near Lynbrook, NY is seeking an analytical, detail-driven Technical Support & EDI Operations Specialist to join their client services team.
This role sits at the intersection of technical operations, data management, and customer support . You will serve as the primary technical point of contact for vendor clients, managing data entry configurations, transaction processing, shipping label generation, and system database updates.
No prior EDI experience is required—comprehensive, hands-on training on EDI standards and internal platforms will be provided.
Key Responsibilities
Technical Customer Support: Provide dedicated phone and email support to clients, resolving operational inquiries, transaction alerts, and workflow questions.
Print & Logistics Operations: Prepare, generate, and ship high-volume client document packages, including shipping labels, packing slips, and specialized compliance forms.
Transaction Processing & Catalog Management: Configure and execute data entry for shipping and invoicing transactions. Assign new UPC codes and upload product data to online catalogs.
Data Auditing & Database Maintenance: Match transmitted transactions against system acknowledgments to ensure data accuracy. Maintain and update trading partner address tables within Excel and SQL databases.
Growth Opportunities: Opportunity to expand into advanced roles involving macro development (Excel/GSuite), custom report creation, EDI partner setups, and data mapping.
Required Skills & Qualifications
Advanced Microsoft Excel Skills (Critical): Must be highly proficient in Excel, with hands-on experience using formulas to manipulate, clean, and analyze large datasets. (Excel proficiency will be tested during the interview process).
High Attention to Detail: Exceptional precision and accuracy when handling complex data files and step-by-step instructions.
Problem-Solving & Technical Aptitude: Ability to troubleshoot technical issues logically and learn new software systems quickly.
Communication Skills: Clear, professional verbal and written communication for client interaction and team collaboration.
Self-Motivated: Ability to work independently with minimal supervision while managing daily deadlines.
Preferred / Nice-to-Have Experience
Background in technical customer service, help desk support, or logistics/shipping operations.
Familiarity with Excel/GSuite macros, basic programming concepts, or data analysis.
Previous exposure to EDI (Electronic Data Interchange) or retail vendor portals is a plus, but not required.
Compensation / Pay Rate (Up to): $45,000.00 - $55,000.00