D365 HCM Functional Sr. Consultant - Assistant Manager

D365 HCM Functional Sr. Consultant - Assistant Manager

Skills and Attributes for Success

D365 Functional Expertise

• Strong hands-on experience with Microsoft Dynamics 365 Human Resources/HCM implementation, support, or transformation engagements in complex enterprise environments.

• Deep understanding of end-to-end Human Capital Management processes, including:

• Hire to Retire (H2R)

• Personnel, Organization, Job, and Position Management

• Leave, Absence, Compensation, and Benefits Administration

• Performance, Goals, Skills, Learning, and Employee Development

• Employee and Manager Self-Service, Workflows, and Approvals

Managed Services Delivery

• Significant experience delivering Application Management Services, production support, or post-go-live services for enterprise HCM applications.

• Practical knowledge of incident, request, problem, change, release, knowledge, and enhancement-management processes.

• Experience using IT service-management platforms such as ServiceNow or Jira for ticket management, reporting, trend analysis, and SLA tracking.

• Ability to manage competing priorities, dependencies, and risks while delivering accurate and timely outcomes.

• Proven ability to drive root-cause resolution, preventive actions, service automation, documentation quality, and continuous improvement.

• Understanding of ITIL processes including:

• Incident Management

• Problem Management

• Change Management

• Knowledge Management

• Service Request Management

Technical & Integration Knowledge

• Experience with D365 integrations, Dataverse, Power Platform, and Azure services.

Understanding security administration, workflows, batch jobs, monitoring, and environment management.

• Experience supporting data migration, data quality assessments, and reconciliation activities.

• Knowledge of One Version Release Management and Microsoft update testing practices.

Leadership, Collaboration & Communication

• Demonstrated ability to lead functional workstreams, mentor junior consultants, review deliverables, and collaborate across geographically distributed teams.

• Strong stakeholder-management skills, with the ability to build trusted relationships, manage expectations, facilitate workshops, and communicate difficult messages constructively.

• Excellent analytical, commercial, decision-making, facilitation, negotiation, and problem-solving capabilities.

• Ability to translate complex HR, technical, and operational topics into clear functional designs and recommendations for business and technology audiences.

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Ideally, You'll Also Have

• Experience supporting Dynamics 365 Human Resources/HCM for large, global, multi-entity organizations.

• Experience using Power BI, Power Automate, Power Apps, Dataverse, and Copilot capabilities to improve HCM reporting, workflow automation, user productivity, and service operations.

• Experience supporting HR processes across multiple legal entities, regions, countries, regulatory environments, and payroll providers.

• Relevant Microsoft Dynamics 365, Power Platform, or solution-architecture credentials; ITIL certification is preferred.

• Experience contributing to service transitions, effort estimates, support operating procedures, and continuous-improvement roadmaps within an SLA/KPI-based Managed Services framework.

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We Appreciate

• Customer-first mindset with a strong focus on service excellence.

• Passion for driving operational stability and continuous improvement.

• Strong ownership, accountability, and problem-solving attitude.

• Ability to thrive in a fast-paced support environment managing competing priorities.

• Collaborative approach and willingness to share knowledge and support team objectives.