D365 FIN Functional Sr. Consultant - Assistant Manager

D365 FIN Functional Sr. Consultant - Assistant Manager

Skills and Attributes for Success

D365 Functional Expertise

• Strong hands-on experience with Microsoft Dynamics 365 Finance across implementation, support, enhancement, or transformation engagements in complex enterprise environments.

• Deep understanding of Finance business processes, including:

• Record to Report (R2R)

• Procure to Pay (P2P)

• Order to Cash (O2C)

• Project to Profit (P2P)

• Expense Management

Managed Services & Delivery Experience

• Proven experience delivering Application Management Services (AMS), Managed Services, production support, or enterprise application operations for D365 Finance.

• Practical experience managing incidents, requests, problems, changes, releases, and enhancements, including participation in major-incident resolution and escalation.

• Experience using IT service-management platforms such as ServiceNow or Jira for ticket management, reporting, trend analysis, and SLA tracking.

• Ability to manage competing priorities, estimates, risks, and dependencies while meeting delivery commitments and quality expectations.

• Demonstrated ability to drive root cause elimination, preventive controls, support automation, knowledge maturity, and measurable service improvements.

• Understanding of ITIL processes including:

• Incident Management

• Problem Management

• Change Management

• Knowledge Management

• Service Request Management

Technical & Integration Knowledge

• Experience with D365 integrations, Dataverse, Power Platform, and Azure services.

Understanding security administration, workflows, batch jobs, monitoring, and environment management.

• Experience supporting data migration, data quality assessments, and reconciliation activities.

• Knowledge of One Version Release Management and Microsoft update testing practices.

Collaboration & Communication

• Experience working effectively in multidisciplinary and geographically distributed teams, reviewing deliverables, mentoring junior resources, and supporting quality assurance.

• Strong stakeholder-management skills, with the ability to build trusted relationships, manage expectations, explain solution trade-offs, and communicate issues constructively.

• Excellent analytical, commercial, decision-making, facilitation, negotiation, and problem-solving capabilities.

• Ability to translate complex financial, functional, technical, and operational topics into clear recommendations for business and technology audiences.

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Ideally, You'll Also Have

• Experience supporting D365 Finance for large, global, multi-entity organizations.

• Experience using Power BI, Power Automate, Power Apps, and D365 Copilot/Agent capabilities to improve reporting, workflow automation, user productivity, and service operations.

• Experience managing service delivery across multiple legal entities, regions, countries, regulatory environments, and business-process owners.

• Relevant Microsoft credentials, such as Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate; ITIL Foundation certification is preferred.

• Experience contributing to service transitions, operating procedures, estimates, backlog planning, and continuous improvement roadmaps within an SLA/KPI-based Managed Services framework.

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We Appreciate

• Customer-first mindset with a strong focus on service excellence.

• Passion for driving operational stability and continuous improvement.

• Strong ownership, accountability, and problem-solving attitude.

• Ability to thrive in a fast-paced support environment managing competing priorities.

• Collaborative approach and willingness to share knowledge and support team objectives.