D365 SCM Functional Sr. Consultant - Assistant Manager

D365 SCM Functional Sr. Consultant - Assistant Manager

Required Experience and Skills

- Strong hands-on functional experience with Microsoft Dynamics 365 Supply Chain Management in production support, Managed Services, or post-go-live environments.
- Deep knowledge of end-to-end supply chain processes and expertise in one or more areas such as procurement, inventory, warehouse management, master planning, manufacturing, sales, transportation, quality, landed cost, or asset management.
- Demonstrated experience resolving complex production issues, performing root-cause analysis, and coordinating fixes across functional and technical teams.
- Working knowledge of incident, problem, change, release, and service-request management principles, with the ability to operate against SLAs and defined priorities.
- Experience gathering requirements, preparing fit-gap assessments and functional design documents, and delivering small enhancements through controlled change processes.
- Experience with D365 interfaces, integrations, data entities, batch processing, security considerations, and data troubleshooting.
- Experience with Lifecycle Services and Azure DevOps for work-item management, test coordination, release tracking, and documentation.
- Strong testing capability, including functional, regression, integration, and user-acceptance testing; knowledge of RSAT is advantageous.
- Excellent analytical, stakeholder-management, documentation, facilitation, and presentation skills, with the ability to communicate effectively with business users and senior stakeholders.
- Ability to work independently, manage competing priorities, mentor junior team members, and collaborate across onsite and offshore delivery teams.
- Excellent written and verbal English communication skills.
- Willingness to provide planned out-of-hours or on-call support when required by the engagement.

Preferred Qualifications

- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate, Agentic AI Business Solutions Architect, or an equivalent current role-based credential.
- ITIL Foundation certification or practical experience working in an ITIL-aligned service environment.
- Experience supporting Shared Services, global delivery, or nearshore/offshore operating models.
- Knowledge of Power Platform, Power BI, Finance and Operations technical architecture, D365 Copilot/Agents, or relevant Azure services.
- Exposure to presales activities, service transition, operational readiness, and solution estimation.
- Experience conducting functional interviews, coaching consultants, and contributing to practice development.

Success in this role: Success will be measured through service-level performance, quality and timeliness of resolutions, reduction of recurring incidents, stakeholder satisfaction, documentation quality, and contribution to service improvement.