D365 SCM Functional Consultant

Job Description – D365 SCM Functional Consultant

Required Experience and Skills

- 4–6 years of relevant functional experience in Microsoft Dynamics 365 Supply Chain Management, including production support, Managed Services, or post-go-live support.
- Hands-on knowledge of end-to-end supply chain processes, with practical experience in at least two areas such as procurement and sourcing, product information management, inventory management, sales order processing, warehouse management, master planning, manufacturing, quality management, transportation management, landed cost, or asset management.
- Experience handling production incidents and service requests, performing issue analysis, documenting findings, and coordinating resolutions with functional and technical teams.
- Working knowledge of incident, problem, change, release, and service-request management in an SLA-driven support environment.
- Experience gathering business requirements, preparing functional documentation, completing basic fit-gap analysis, and supporting minor enhancements.
- Practical understanding of D365 data entities, batch processing, workflows, integrations, role-based security, and data troubleshooting.
- Working experience with Lifecycle Services and Azure DevOps for ticket or work-item tracking, test coordination, documentation, and release support.
- Hands-on testing experience covering functional, regression, integration, and user-acceptance testing; exposure to RSAT is advantageous.
- Good analytical, problem-solving, documentation, and communication skills, with the ability to work effectively with business users and delivery teams.
- Ability to manage assigned tickets and tasks independently, seek guidance when required, and collaborate across onsite and offshore teams.
- Good written and verbal English communication skills.
- Willingness to provide planned out-of-hours or on-call support when required by the engagement.

Preferred Qualifications

- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate, or progress toward this certification.
- ITIL Foundation certification or practical experience working in an ITIL-aligned service environment.
- Experience supporting shared services, global delivery, or onsite-offshore operating models.
- Exposure to Power Platform, Power BI, D365 Copilot capabilities, Finance and Operations technical architecture, or relevant Azure services.
- Exposure to service transition, operational readiness, knowledge transfer, or post-go-live hypercare activities.

Success in this role: Success will be measured through adherence to service levels, quality and timeliness of ticket resolution, accuracy of functional analysis and documentation, effective collaboration, stakeholder satisfaction, and contribution to knowledge management and continuous service improvement.