About this role
The GenAI & Emerging Products (GenAI & EP) team in the Quality Operations function is responsible for providing policy as well as quality operations support to a growing list of ByteDance Emerging/AI Products. We evaluate the overall quality of each moderation team or outsourced partners through the analysis of samples extracted from the online moderation queue or applicable quality strategy to ensure platform/app safety for a safe and enjoyable environment for our users as we play a critical role in safeguarding user experiences
Responsibilities:
- Perform analysis of errors in platform/moderation quality and feedback to the respective team
- Participate in the development of quality inspection standards and continuously optimize the process and system platform
- Responsible for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness in accordance with responsible product quality delivery
- Provide high-level and detailed reports on the Market/Site Quality Level report
- Coordinate and work closely with Process Delivery, Policy Enforcement, Content Ops to ensure safety of product (if applicable), and other relevant stakeholders to support quality operations-related tasks
Minimum Qualifications:
- 2 years of working experience in the Content Safety industry and at least 1 year of QA experience.
- Proficiency in Tagalog and English is required to collaborate with global partners and key stakeholders based in Tagalog-speaking markets where Tagalog is a primary working language.
- General knowledge of ByteDance's international products.
- Good understanding of generative AI, online safety, privacy, content and market trends, including in-depth understanding of general market lifestyle content, culture and familiarity with the internet usage habits of their users.
Preferred Qualifications:
- Possession of a Bachelor's degree or higher.