About this role
- Lead the assessment, development and delivery of customer-focused digital insurance propositions.
- Own product prioritization, proposition design, business requirements, customer journeys and launch-readiness recommendations.
- Identify, evaluate and manage relationships with insurers, technology providers and other relevant partners.
- Lead commercial negotiations covering product terms, commissions, service levels and partner responsibilities within approved authority limits.
- Own business performance across customer acquisition, conversion, revenue, retention, service quality and partner delivery.
- Establish effective operating processes covering sales, policy servicing, complaints, renewals, cancellations and claims coordination.
- Ensure activities comply with applicable insurance regulations, internal policies, customer-protection requirements and approved operating controls.
- Maintain clear accountability between distribution activities and insurer-retained responsibilities, including underwriting, pricing, reserving and claims liability.
- Coordinate delivery across Legal, Compliance, Risk, Technology, Finance, Operations, Marketing and Customer Care.
- Identify and escalate regulatory, operational, commercial and customer risks, with authority to pause activities where material control gaps exist.
- Prepare management reporting, business cases and decision papers, and recommend corrective actions where performance or delivery falls below expectations.
- Act as the principal business owner for day-to-day decisions within the approved strategy, budget, delegated authority and governance framework.
- Bachelor’s degree in Business Administration, Insurance, Finance, Law or another relevant discipline.
- Recognized insurance professional qualification at certificate level or above, such as Cert CII, Insurance Institute Licentiate, or an equivalent recognized qualification.