About this role
The Sportsbook Supervisor oversees and leads the day-to-day operations of the Sportsbook, ensuring exceptional guest service, operational excellence, and regulatory compliance. This role is responsible for supporting the Sportsbook Manager/Director in developing and coaching team members, delivering industry-leading customer service, maintaining compliance with all gaming regulations, and ensuring adherence to cash handling procedures, internal controls, and standard operating procedures. The Sportsbook Supervisor serves as a hands-on leader, fostering a positive team environment while driving operational efficiency, accuracy, and a best-in-class guest experience.
- Must be 19 years of age or older
- Proficient in English verbal and written
- 1 or more years of experience in gaming and or sportsbook related roles preferred.
- Ability to oversee operations during a variety of hours, days weekends, and holidays.
- Must be confident in one’s ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Post-Secondary education preferred or relative working experience.
- Excellent working knowledge of both front and back of house operations as it relates to sportsbooks and/or casino environments.
- Proven ability to understand the customer and advocate for player interest.
ADDITIONAL REQUIREMENTS
- Ability to push and pull up to 50 pounds
- Ability to lift and carry objects up to 30 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to maintain regular, predictable attendance according to schedule.
- Fast paced environment, multiple tasks to be handled under time constraint.
- Must be able to work with the public in a professional manner at all times.
- Must be able to respect confidentiality to both guests and company as sensitive information will be given and received.
- Must be able to obtain and maintain a Nebraska Gaming License