About this role
As a Service Engineer based on the help desk, you will provide technical help over the phone and virtually ensure that excellent customer service and customer guidance are given.
And to cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.
Must have/be:
- Engineering Degree or Diploma (electronics, mechanics and software)
- Relevant experience in the service industry
- Experience in understanding and following health and safety guidelines
- Demonstrates a high technical aptitude with excellent fault-finding skills
- Good customer handling and communication skills. Able to give customer instruction.
- Team player that focuses on optimizing the team output
- Good commercial insight and business acumen
Competencies required:
- Able to work on own initiative and in a team environment.
- The ability to ‘think outside the box’ for when solving problems – innovative.
- A high level of accuracy to provide relevant/timely information
- The ability to get good results whilst working under pressure
- Diplomacy and good communication skills