About this role
DUTIES AND RESPONSIBILITIES:
- Provides continuous, prompt, and courteous service to customers.
- Incorporate safe work practices in job performance and complies with safety practices.
- Operates POS system in processing food and beverage charges.
- Handles multiple transactions with cash, credit cards, coupons, vouchers, comps, etc.
- Prepares daily sales reports and reconciliation statement for the vault.
- Interacts positively with customers by inquiring about their dining experience, satisfaction, answering any questions and providing casino information either in person or via telephone.
- Assists all other front staff when the need arises by bussing, cashiering, hosting, clearing, or setting tables, being a team player, etc.
- Effectively works and communicates with other departments, vendors, customers to resolve problems and expedite work or services.
- Complies with all policies, procedures, rules, regulations, MICS.
- Report and document all unusual occurrences.
- Attend all mandatory trainings.
- Must be able to lift 25lbs.
- All other duties as assigned.
REQUIREMENTS:
- A team player with good communication skills.
- Patient with an ability to stay positive under pressure.
- Adjust to a flexible schedule and be reliable.
- Knowledge of Safety and Sanitation guidelines.
- Must be available 24/7
- Must be able to multi-task.
- Must be able to walk and stand for long periods of time (up to 8 hours).
- Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends.
WORK ENVIROMENT:
- Must be able to work in a fast-paced environment.
- Must have strong guest service skills
- Must be able to take direction and follow through with assigned tasks.
- Must demonstrate positive and enthusiastic approach to all assignments.
- Attendance and punctuality are essential function of the position.
- Excellent verbal and interpersonal skills.
- Must be able to work in a second-hand smoke, high noise, bright lights, dusty and smoke-filled environment.
CONDITIONS OF EMPLOYMENT:
- Must be 18 at time of hire.
- Must be able to demonstrate their US work authorization during the employment verification process.
- Must be able to pass a background investigation.
- Must be able to pass a pre-employment Drug Test.
- Must have a valid Drivers License.
- Must be able to obtain and maintain a Gaming License.
- Must have Serv Safe Certifications.
EMPLOYEE BENEFITS:
- Health Insurance: Employee is eligible to apply within 60 days of initial hire.
- Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
- Retirement plan with a 4% match, must complete 90-day probation period.
- Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
- Employer Paid Basic Life Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.