About this role
We are hiring for a Patient Access Associate on behalf of a leading regional healthcare provider in Northern Virginia. In this vital role, you will serve as the first point of contact for incoming patients, delivering exceptional customer service while streamlining front-desk registration and administrative operations.
Schedule: Monday – Friday, rotating day shifts (7:00 AM – 9:00 AM start times through 3:30 PM – 5:30 PM end times)
Location: Onsite, Fairfax, VA area
Compensation: $17.72 – $21.27 per hour
Responsibilities Greet incoming patients, verify demographic and insurance details, and accurately enter registration data into healthcare management systems. Provide a welcoming, supportive atmosphere for patients and family members, answering high-volume inquiries and directing visitors effectively. Utilize healthcare software and computer tools to manage patient flow, check-in schedules, and routine administrative workflows. Coordinate clearly with clinical staff and care teams to support seamless, efficient patient operations.
Qualifications and Key Skills 1-2 years of customer service experience in any fast-paced industry (e.g., retail, hospitality, office administration), 1 year of experience in a medical setting (strong plus), or an Associate's Degree High School Diploma or GED required. Strong foundational verbal and written communication capabilities. Basic computer skills with comfort navigating digital software and scheduling platforms.
Compensation / Pay Rate (Up to): $17.72 - $21.27 Per Hour