Director of Carrier Solutions

JOB SUMMARY: The Director of Carrier Solutions is responsible for overseeing all carrier solutions representatives, ensuring the company maintains a robust and qualified carrier network while monitoring the day-to-day operations and department efficiencies, and making sure all KPIs are met.

ESSENTIAL DUTIES

- Follow and execute all aspects of the EASE Logistics Carrier Journey.

- Manage large-scale projects for the executive team.

- Work with executive management to develop, implement, and track KPIs for all Carrier Solutions employees.

- Establish cross-training schedules for all personnel in Carrier Solutions department.

- Build and maintain relationships with new and existing carriers to effectively support our customer network.

- Establish, manage, and monitor carrier KPIs and scorecards.

- Utilize benchmarks to procure transportation services at rates that are competitive to DSC.

- Act as the escalation point for carriers and internal teams to resolve service and operational issues or concerns.

- Communicate market conditions that may impact capacity, cost, and service.

- Negotiate and manage carrier contracts, terms, and renewals.

- Collaborate with carriers and internal teams on continual improvement initiatives.

- Ensure operations are reviewed before assigning or leaving the appropriate personnel.

- Establish and build out a Carrier Solutions team that can maintain coverage of 60%+ of total freight.

- Represent the Carrier Solutions team in Director Meetings and Operations communication.

- Maintain functionality of PNNs, Waterfalls, Load boards, Continuous Moves and other tools within our TMS.

- Maintain steady/increased growth rates by working with the Business Solutions team.

- Other duties as assigned.

Leadership and Supervisory Responsibilities

- Responsible for providing leadership, mentorship, direction, feedback, and support for Carrier Solutions Managers and other team members.

- Responsible in assisting with the onboarding, education, and development of new team members when they join your team.

Qualifications

QUALIFICIATIONS

Education

- High School Diploma or GED required.

- A bachelors degree and a minimum of 3 years of related experience are preferred.

- An associates degree and a minimum of 4-5 years of related experience are preferred.

Experience

- In lieu of a degree, a minimum of 6+ years of related experience is preferred.

- Additional related training and certifications will be weighted on a case-by-case basis.

Knowledge, Skills, and Abilities

- Energetic, relentless, and thrives on hunting for opportunities.

- Sales, customer service, and/or negotiation-related talents.

- Excellent communicator with a great phone presence.

- Constructive problem solver.

- Flexible with work hours and adaptable to changing workload.

- Proficient in Microsoft Outlook and Teams, Excel, and Word.

- Experience in the transportation industry is an asset; otherwise, one must be willing to learn a lot very fast.

- Ability to remain calm under sometimes stressful situations.

- Ability to multi-task and adapt quickly to different situations.