About this role
Service Advisor
Duval Ford is seeking experienced Service Advisors. In this role, you will greet customers, manage service appointments, and ensure a high-quality experience from start to finish.
Duval Ford is a family-owned dealership committed to integrity, exceptional customer service, and positively impacting the lives of our employees and customers. Join a team where skilled professionals can thrive and build a long-term career.
Requirements
- Minimum 2 years of experience as an Automotive Service Advisor (required)
- Proven record of strong CSI performance
- Excellent communication, interpersonal, and active listening skills
- Strong attention to detail and accuracy in documentation
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment
- Problem-solving and analytical abilities
Responsibilities
- Greet customers promptly and professionally; gather and document vehicle information
- Schedule service appointments and manage the daily service flow
- Accurately write repair orders and clearly document customer concerns
- Conduct or coordinate test drives to verify issues when needed
- Review service history and inspect vehicles to recommend additional maintenance
- Educate customers on recommended services and maintenance requirements
- Provide accurate estimates for labor and parts
- Maintain consistent follow-up and deliver exceptional customer satisfaction
Benefits
- Medical, dental, vision, and additional benefits offered
- 401(k)
- Paid time off and holidays
Candidates must pass pre-employment screenings: background, MVR, and drug test
Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.