About this role
PROTECTION AND IMMUNITY, STARTING DAY ONE!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
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Awesome perks await in #WeAreTGT: EASTWOOD!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in Eastwood
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As an Network Support Engineer...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
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Ideal Technical Profile
- Experience in technical or product support, preferably in a customer-facing role
- Basic knowledge of networking concepts, including routing, switching, and firewalls
- Strong technical aptitude and ability to learn new technologies quickly
- Excellent written and verbal English communication skills
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to manage multiple customer requests and prioritize tasks effectively
- Professional and customer-focused approach
- Good to have: Basic Python/BASH, SQL, Zendesk, JIRA, Slack, or experience with Cisco, Fortinet, and SonicWall
Your Impact Starts Here
Technical Support & Troubleshooting
- Provide friendly and accurate technical support through chat, email, phone, and web
- Identify, troubleshoot, and resolve customer technical issues
- Guide customers through troubleshooting steps and solutions
- Manage a high volume of support requests while maintaining service quality
Customer & Team Collaboration
- Work closely with Engineering, Partner Success, and Sales teams to resolve customer concerns
- Gather and communicate customer feedback to support product improvements
- Maintain and update knowledge base articles and support documentation
- Build positive and long-term customer relationships
Other Key Responsibilities
- Document customer issues, solutions, and feedback accurately
- Identify recurring issues and recommend improvements
- Stay updated on product features and technical processes
- Support other technical and customer service initiatives as needed
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MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
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