About this role
A COMPUTER WIZARD? WE NEED YOU!
Be the Computer Genius in advising customer needs!
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A VITALizing Career Begins Here @ #WeAreTGT: BGC
- Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
- Vibrant City Location: Work in BGC, Taguig (Day Shift!)
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Your Profile in Customer Service
- 2–3 years’ experience in presales and sales for IT products
- Technical knowledge in the latest computer hardware and components
- Fluent in English, both written and verbal
Your Human Touch
- Excellent customer service, communication, and empathy skills
- Results-driven with strong attention to detail and time management
- Team player with integrity, flexibility, and willingness to work onsite in BGC (Day Shift)
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YOUR DAY-TO-DAY TASKS
Customer Sales Support
- Provide up to date technical expert advice & offer complete IT solutions to a wide range of customers (home users, to business and beyond)
- Quotation for computer system solutions ranging from gaming PCs to enterprise level equipment
- Assisting all customer's queries: not limited to product, account & delivery information
- This support will be provided by multiple communication channels, which predominantly includes Phone, Tickets/Email, and Live Chat.
Internal Communication
- Liaise with internal teams and departments (including Product Management, Aftersales, Warehouse and Retail Stores) to ensure fully formed solutions and information is provided to the customer.
- Participate in weekly and monthly sales meetings to discuss the performance, progress and plans of the department.
- Participate in training sessions that may relate specifically to aftersales/customer service handling or technical and vendor type training. Some of which may be conducted outside of normal business hours.
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MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
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