About this role
NICHED IN COMPUTERS? WE WANT YOU!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
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Awesome perks await in #WeAreTGT: BGC!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in BGC (Day Shift!)
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As an IT Support Engineer...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
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Your Profile in Customer Service
- At least 2-3 years of experience in presales or post sales for IT/ Computer products
- Technical expertise with latest computer hardware and components
- Excellent customer service & communication skills
- Fluent in English, both written and verbal.
- Proven excellence in phone and customer service manner and skills.
Your Human Touch
- Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.
- Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.
- Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.
- Team-oriented, adaptable, and maintains a neat, professional appearance.
- Amenable to working on site: BGC Day
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YOUR DAY-TO-DAY TASKS
Customer support
- Serve as the first point of contact for all aftersales concerns, including basic troubleshooting, Level 1 support, warranty applications, and delivery follow-ups.
- Assess and approve RA requests or escalate complex warranty cases as needed.
- Provide support across multiple channels (Phone, Zendesk, Email, Backend, Live Chat) and for all business segments (Retail, Delivery, Commercial, Marketplace).
- Ensure clear, timely communication while maintaining empathy and professionalism at all times.
Internal Communication
- Coordinate with presales teams (SSO, Commercial, Retail) to gather needed information and escalate concerns when necessary.
- Work closely with the warranty team to ensure timely resolution of customer warranty issues and deliver a high level of satisfaction.
- Join weekly/monthly aftersales meetings to review performance, progress, and department plans.
- Attend Aftersales, customer service, technical, and vendor training sessions, including those held outside regular business hours.
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MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
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