About this role
PROTECTION AND IMMUNITY, STARTING DAY ONE!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
---
Awesome perks await in #WeAreTGT
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in our orime locations: BGC or Alabang (shifting schedule)
---
As a Tier 1 Network Technician
You'll play a critical role in maintaining the stability, performance, and availability of network infrastructure and production systems.
---
Ideal Technical Profile
- Strong troubleshooting and analytical skills in production and network environments
- Strong understanding of networking concepts and protocols
- Fundamental Linux administration skills and familiarity with Linux commands
- Working knowledge of:
BGP
- OSPF
- Routing & Switching
- DNS
- DHCP
- Firewall troubleshooting
- Understanding of SD-WAN environments
- Experience with production monitoring and ticket management systems
- Excellent written and verbal English communication skills
- Ability to work independently and manage multiple priorities
- A proactive, self-starter mindset with a strong customer focus
- Willingness to attend out-of-hours monthly meetings as required
---
Your Impact Starts Here
Network Monitoring & Incident Management Ideal Technical Profile
- Monitor network performance and proactively identify issues that may affect service availability or performance
- Investigate and resolve network faults, outages, connectivity issues, and service degradations
- Utilize monitoring tools to ensure systems, applications, and network services remain operational
- Act as second-tier support in identifying and resolving production-related incidents.
Network Infrastructure Support
- Install, configure, and support network equipment, including:
Routers
- Switches
- Proxy servers
- WAN accelerators
- DNS
- DHCP services
- Troubleshoot routing, switching, and firewall-related issues
- Support network device updates and approved firmware releases
- Collaborate with operations and engineering teams on system, application, and hardware maintenance
Documentation & Communication
- Accurately document incidents, troubleshooting activities, and resolutions in ticketing systems
- Provide network status updates and incident reports to stakeholders and management
- Maintain clear and effective communication with customers and internal teams throughout the incident lifecycle
- Contribute to continuous improvement initiatives involving monitoring, service delivery, and operational processes
---
MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
---