About this role
System Support
- Support the day to day ARBS Host and BDS system operations issue in branch and head office
- Act as a business consultant from system point of view for any new product launching and CR
- Review system process flow ie interface file between multiple application, automation of manual Process.
- Review CR/ prepare RFP, Develop URS, prepare Test Scipt and perform UAT based on Biz user requirement
- Liaise with GIS and vendor on system related issue
- Draft the system guide for new system enhancement
- Participate in project management
- Support Live testing DR, BCP
- Oversees and Lead System Support team member, including System and Application training.
Process & Compliances
- Review processes - automation & centralisation
- Assist Head of Department to develop SPI and update SOP for branch and own Department
- Standardize respond or query format , communicate to all Line of Business in sending e-instruction etc
- Review new guideline, address gap indentified with the respective departments in group operations
- Coordinate and implement new guideline require by regulatory body timely
- Conduct regular briefing /training to UAT testers to ensure the Host system UAT testing cover from end to end.