Customer Service Representative

Maryville Tennessee company is seeking a Customer Service Representative!
Pay: $17.50

RESPONSIBLITIES:
? Receiving verbal phone-in orders from customers; determining Smith & Wesson
discounts, customer classification and terms of sale.
? Identify and advise manager of problem areas, i.e., parts shortages, shipping
delays, service failures, highly dissatisfied customers, quality issues, etc.
? Responding to all written and verbal communications from customers regarding
emergency orders, status of existing orders, shortages, shipping errors, delivery
dates, price quotes, obsolete merchandise, complaints, credits, order tracking
and returns.
? Notifying customer about availability problems, unreasonable delays and
quantity errors.
? Processing the replacement of products with authorization of department
manager.
? Communicating with customers to meet delivery and maintain desired quality
standards.
? Making sensitive determinations on part orders to be sent free of charge under
warranty.
? Responding to sensitive customer inquiries and complaints regarding product
quality and service department delays.
? Entering orders correctly resulting in proper shipments.
? Giving customers the correct information so they are able to make informed
decisions regarding purchases.
? Maintaining Smith & Wesson's standard of excellence in customer service.
? Following all Smith & Wesson policies, programs and procedures.
? Responding to additional assignments from management as required.
? Working effectively as part of a team.
? Regular attendance (as defined in our policies) is required.
NOTE: This list presents only the principal duties of the position and is not intended to
be comprehensive. The duties and responsibilities listed above may be changed or
supplemented at any time in accordance with business needs and conditions.
EDUCATION AND EXPERIENCE
? Minimum 1-3 years data entry and customer service experience required.
? High School diploma/GED
COMPETENCIES AND SKILLS

? Typing: 40WPM required; 50-60WPM preferred.
? The possession of technical knowledge regarding parts and their use is preferred.
? The possession of specialized knowledge about services and policies and the
ability to apply this knowledge in serving customers is preferred.
? Strong interpersonal skills.
? Proficiency in Microsoft Word, Excel and PowerPoint.
? Must have working command of and be able to read, write and interpret the
English language.
PHYSICAL DEMANDS
? Long periods of sitting are required, as well as long periods of working on the
computer.
? May need to be able to lift up to 30lbs on occasion.
NOTE: Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
WORK ENVIRONMENT
? Within any of our facilities, employees may be exposed to manufacturing noise,
airborne liquid chemicals, fine particulate dust, ambient temperatures, and
industrial lighting. Work environment is similar to most manufacturing and
distribution operations. May be exposed to excessive noise, temperatures,
hazards associated with working around moving machinery, work in confined
quarters, exposure to vibrations and shop lighting, continuous exposure to hot
temperatures, may be humid, odors, dust, continuous exposure to mechanical
hazards, and occasional exposure to chemical hazards.
? Safety glasses with side shields and hearing protection required when on
manufacturing floor
? The use of additional personal protective equipment (PPE) may be required when
a job task(s) is being completed in or around your assigned department or in
another department, this includes safety eyewear, hearing protection, and safety
footwear. Compensation / Pay Rate (Up to): $17.50 - $17.50 Per Hour