Bilingual Front Office Clerk - Montrose

Benefits

- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Bilingual Front Office Clerk - Montrose (Job Overview)

Schedule: Rotating Schedule

At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors.

- Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey.
- Key Features: Explore diverse experiences by floating across various clinic locations.
- Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health.
- Team Collaboration: Join a passionate team of professionals dedicated to exceptional care.
- Mission-Driven: Be part of a mission to deliver outstanding healthcare to all.

Why This Role Matters

- Make a difference in community healthcare by helping patients feel welcomed, supported, and prepared for care.
- Serve as an important connection between patients, families, providers, and clinic staff.
- Contribute to a collaborative, team-based primary care medical home.
- Support culturally sensitive, language-appropriate, and whole-person care.
- Build valuable experience in clinic operations, patient access, and healthcare coordination.
- Join a team where professionalism, respect, and meaningful service shape the patient experience.

If you bring a passion for helping people and enjoy creating an organized, welcoming environment, this is an opportunity to grow while making every patient interaction count.

Key Responsibilities

- Answer incoming calls and route them appropriately.
- Perform client intake and notify appropriate staff of the client’s arrival.
- Enter patient information into the appropriate databases.
- Assist the volunteer coordinator with the management of volunteers.
- Follow appointment procedures as set by management.
- Follow cash handling procedures when receiving client payments.
- Complete opening and closing procedures.
- Keep the clinic lobby straight and orderly.
- Process lab results as assigned by the Practice Manager.
- Participate in the Performance Improvement Program.
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
- Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management education.
- Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
- Attend all required safety education programs.
- Operate assigned equipment and perform all procedures in a safe manner as instructed.
- Maintain the work area and equipment in the condition required by Legacy standards.
- Demonstrate proper body mechanics in all functions.
- Check the patient environment and equipment to ensure safety.
- Report safety concerns promptly to appropriate personnel.
- Follow Legacy’s exposure control plans for blood-borne and airborne pathogens.
- Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions.
- Assure a safe environment by instituting appropriate control measures.
- Attend annual education programs.
- Perform other duties as assigned.

Minimum Qualifications

- High school graduate or equivalent required.

Required Knowledge, Skills, and/or Abilities

- Pleasant, professional, and articulate phone voice
- Ability to multi-task and handle many incoming calls or patients at once
- Efficient and accurate data-entry skills
- Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
- Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
- Bilingual in English/Spanish required.

## About Legacy Community Health
The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.
Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.