Certified Medical Research Assistant

Job Title: Certified Medical Research Assistant Job Description
This role combines direct patient care, front office coordination, and support for medical research activities within a hospital-based environment. The Certified Medical Research Assistant greets and assists patients and visitors, manages communication and administrative tasks, supports financial and billing processes, and helps ensure safe and efficient clinical operations through sterile processing and patient care skills. The position requires a strong commitment to patient-centered care, teamwork, and continuous learning, with opportunities for professional growth and development.
Responsibilities
- Receive and direct all communication courteously and consistently, ensuring phone calls are answered promptly and routed appropriately.
- Adhere to HIPAA guidelines and all office policies when handling patient information and communication.
- Greet patients and visitors in a prompt, courteous, and helpful manner, maintaining a friendly demeanor by smiling, making direct eye contact, and helping them feel welcome and important.
- Assist patients with the sign-in process and respond promptly to patient needs throughout their visit.
- Support financial responsibilities by staying current on reimbursement and billing procedures, accurately verifying information on audit journals, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts.
- Monitor general office supply inventory and equipment, collaborating with team members to determine and fulfill their supply needs.
- Perform patient care and medical assisting duties, including tasks such as blood draws and oncology-related phlebotomy as needed and within scope of practice.
- Apply sterile processing knowledge, including decontamination, instrumentation handling, tray assembly, and sterilization procedures, to support safe clinical operations.
- Collaborate closely with clinical and research staff to support ongoing medical research activities and ensure high-quality patient care.
- Demonstrate flexibility by learning quickly and adapting to changing patient needs and clinical priorities.
- Exhibit a strong sense of accountability for improving the lives of patients and their caregivers, maintaining a high standard of care and service.
- Participate actively in teamwork, contributing to a collaborative and supportive work environment.
- Engage in ongoing education and professional development to maintain and enhance clinical and research-related skills.
- Deliver consistently high-quality care with a strong focus on patient experience and safety.
Essential Skills
- Certified Medical Assistant (CMA) credential.
- Minimum of 1+ year of relevant experience, or a strong hospital externship in lieu of experience.
- Experience in both patient care and front office operations, including scheduling, patient intake, and reception duties.
- Proficiency in blood draw and phlebotomy, preferably with oncology experience.
- Knowledge of sterile processing, including decontamination, instrumentation, sterilization, tray assembly, and related workflows.
- Familiarity with sterile processing certifications such as CRCST and CBSPD.
- Strong understanding of HIPAA guidelines and ability to maintain patient confidentiality.
- Ability to handle reimbursement and billing procedures, including verification of financial information, audit journals, and daily cash receipts.
- Effective verbal and written communication skills for interacting with patients, visitors, and team members.
- Ability to learn quickly and adapt to changing patient needs and clinical environments.
- Strong sense of accountability and commitment to improving patient and caregiver experiences.
- Demonstrated focus on teamwork and collaboration.
- Dedication to ongoing education and professional development.
- High school diploma or equivalent.
Additional Skills & Qualifications
- Oncology phlebotomy experience is a strong nice-to-have and highly valued.
- Interest in medical research and willingness to support research-related activities.
- Experience as a sterile processing technician or in sterile processing environments.
- Background in medical assisting and patient care within hospital or clinical settings.
- Comfort working in a large hospital system with opportunities for cross-training and growth.
- Ability to provide exceptional patient service by creating a welcoming and supportive environment.
- Strong organizational skills for managing supplies, equipment, and administrative tasks.
Work Environment
The role is based within a hospital setting that offers significant opportunities for growth and development, including work within a modern clinical facility. The environment emphasizes collaboration, patient-centered care, and support for medical research activities. The position follows a schedule with no weekend shifts, contributing to a predictable work-life balance. Team members work closely with clinical and administrative staff, using standard medical and office equipment, sterile processing tools, and electronic systems for communication and billing. The dress code requires professional clinical attire, including scrubs and closed-toe shoes, to ensure safety and a consistent, professional appearance.
Job Type & Location
This is a Permanent position based out of Neptune City, NJ.
Pay and Benefits
The pay range for this position is $47840.00 - $58240.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Neptune City,NJ.
Application Deadline
This position is anticipated to close on Oct 16, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.