About this role
Position Overview:
The Collections Department is responsible for working with clients who have become
delinquent. The role involves contacting customers, identifying the reasons as to why they
have fallen delinquent and coordinating a repayment plan that will either return them to a
non-delinquent status or prevent them from defaulting. In the event of a default,
Collections is also responsible for communicating with 3rd party collections agencies and
attorneys as we manage our portfolio of advanced delinquent accounts.
Key Responsibilities:
Call, Email, and Text delinquent customer accounts
Respond to customer questions regarding account status, invoicing, and payment
information.
Proactively contact customers and resolve issues on payment defaults.
Document all calls and follow-ups
Obtain promise to pay from customers for up-to-date payment
Skip trace when required
Early payment default research and resolution
Reconciliations of cash application with customer
Process customers request for Buy-Outs.
Properly work a minimum of ϐifty (50+) accounts per day (50-100+ Phone calls) per
current company policy standards.
Negotiate and Process payment plans using department policy and available tools
Review accounts with management for possible hardships, account adjustments
Typing Speed Requirement
20 WPM