Business Manager, Health & Performance Product & Operations

Job Description
The Role
The Business Manager will be a hands-on strategic operator within the Office of the Chief Medical Officer, working closely with the CMO to develop and implement specialized health services, digital health capabilities, and human performance initiatives. The role will evaluate new care models and technologies, develop recommendations and product requirements, and take selected opportunities from discovery and build-versus-buy through launch, adoption, and iteration.

The primary focus will be developing, managing, and scaling a data-driven, evidence-based health and performance program designed for the cognitive and physiological demands of a high-performing employee population. The role will span product definition and roadmap, program design, participant experience, vendor management, measurement, and rollout. The role will have day-to-day operating responsibility across several firm-wide initiatives and external partnerships spanning clinical services, technology, and data.

The Business Manager will also lead and support selected strategic Health & Benefits initiatives, such as onsite health services, digital health tools, and analytics platforms, in partnership with the Benefits team and other program owners. This is a strategy and operations role, rather than a clinical, coaching, or routine benefits administration position.

Location: New York, NY
Reports to: Chief Medical Officer

Opportunities may be available from time to time in any location in which the business is based for suitable candidates. If you are interested in a career with Citadel, please share your details and we will contact you if there is a vacancy available.

Key Responsibilities

Own the roadmap, planning, and execution for health and performance programs, including workplans, governance, budgets, milestones, and risks.
Design program experiences and coordinate assessments, interventions, communications, and logistics with external partners
Define and track engagement, experience, and aggregate program outcomes; translate findings into product and program iterations.
Partner with the Chief Medical Officer and Benefits team to evaluate, prioritize, and execute selected strategic initiatives, including onsite health services, digital health tools, healthcare navigation, and analytics.
Develop and present business cases, market assessments, vendor evaluations, pilot roadmaps, and program results to the Chief Medical Officer and senior leadership.
Coordinate internal stakeholders across Legal, Procurement, Finance, Engineering, Information Security, Workplace, Communications, and People Analytics.
Lead external partner selection and day-to-day management, serving as the primary interface between vendors and the Chief Medical Officer, resolve issues, and holding partners accountable for scope, timing, budget, and results.

Qualifications

Four or more years of professional experience; Master’s degree, MBA, or comparable advanced degree preferred.
Experience at a leading management consulting firm or in a product management, strategy, or operations role of comparable rigor.
Demonstrated ownership of a complex, cross-functional initiative or product from concept through launch and adoption.
Strong structured problem-solving, quantitative analysis, and written communication skills.
Healthcare, digital health product development, payer/provider, life sciences, employee benefits, or corporate health experience is preferred; demonstrated interest in healthcare and human performance is required.
Ability to develop a clear point of view, communicate recommendations to senior stakeholders, and remain close to the analytical and operational details.
Commercial judgment and experience managing external partners.
Sound judgment and discretion when handling sensitive health, employee, and business information.

In accordance with applicable law, the base salary range for this role is $150,000 to $200,000.
In addition, the employee who fills this role will be eligible to participate in a discretionary incentive compensation program, as well as a wide array of benefit programs, such as medical and life insurance, retirement and tax-free savings plans, and access to other healthcare programs.
About Citadel
Citadel is one of the world’s leading alternative investment managers. We manage capital on behalf of many of the world’s preeminent private, public and nonprofit institutions. We seek the highest and best use of investor capital in order to deliver market leading results and contribute to broader economic growth. For over 30 years, Citadel has cultivated a culture of learning and collaboration among some of the most talented and accomplished investment professionals, researchers and engineers in the world. Our colleagues are empowered to test their ideas and develop commercial solutions that accelerate their growth and drive real impact.