Case Management Officer

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region’s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.

The Case Management Officer assists patients, families, and significant others with their social, environmental, financial, and emotional problems that are related to illnesses or to receipt of care.

Responsibilities

Responsible for the immediate contact of families/patients to arrange visits to the facility and meetings with the relevant staff as directed by the Director of Case Management (DCM) within the designated site and to coordinate Patient Acquisition follow up. To arrange and visit with key stakeholder groups Case Managers, Social Workers, and other government agencies at least 3 times per week or as directed by the DCM. To facilitate the Patient Acquisition Teams relationships with Key Stakeholders. Adhere to Patient Acquisition Performance Indicators as set by the DCM. Attend all Patient Acquisition meetings to ensure coordination and communication of all activities. To participate in all Patient Acquisition activities within their designated area as coordinated and organized by the DCM. To facilitate the communication with the referring organizations as delegated by the DCM in a timely manner. Actively participates in the recruitment and retention of patients as part of the multi-disciplinary team by ongoing communication and follow up with key family members and organizations.

Facilitates the best practice in line with the facilities discharge policy. Participates in care planning and timeline decisions for discharge. Acts as a resource for patients, their families, and the Multidisciplinary team.

Qualifications

Bachelor Degree (Social Worker,Clinical Background)

Prior experience in relevant field, such as, Customer Care, Public Relations, Social and Volunteer work.

Case Management Certification