P&C Business Operations Analyst

Job Summary

The P&C Business Management Team, within P&C Operations, supports the tools, processes, data, and reporting capabilities that enable the effective operation of our P&C Insurance and Reinsurance business.

The team works closely with Underwriting, Operations, Finance, Claims, and Technology partners to ensure day-to-day business activities run smoothly, key controls operate effectively, and stakeholders have access to the information and support they need to make informed decisions.

• Support the operational effectiveness of the P&C business through robust controls, reporting, and stakeholder coordination.
• Ensure tools, processes, and data continue to meet evolving business needs and regulatory requirements.
• Monitor operational performance, identify exceptions and risks, and support appropriate escalation and resolution.
• Facilitate the production, consolidation, and communication of operational reporting and management information.
• Coordinate and support cross-functional business activities, including product launches, onboarding, governance activities, legal entity initiatives, and regulatory requests.
• Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, strengthen controls, and enhance operational efficiency.
• Foster collaboration across business functions to support consistent ways of working and effective business outcomes.

You will actively collaborate with stakeholders across Operations and supporting functions to resolve issues, improve processes, and drive efficiencies.

• Monitor and report on operational performance, KPIs, SLAs, and control effectiveness.
• Investigate, manage, and escalate operational exceptions and issues.
• Support continuous improvement initiatives across operational processes, data management, reporting, and applications.
• Assist in the delivery of business and technology change initiatives, including testing, implementation, and adoption activities.
• Partner with Operations, Underwriting, Finance, Claims, Data, and Technology teams to improve overall business performance.
• Contribute to the development and enhancement of management reporting and operational insights. • Support governance activities by ensuring appropriate controls and monitoring mechanisms are in place.

This role offers a unique opportunity to develop a broad understanding of P&C insurance and reinsurance operations while becoming a core member of a dynamic operations team. You will gain exposure to a wide range of business areas including:

• Operational processes and controls
• Process Improvement and Management Techniques
• Data management and reporting
• Business applications and technology platforms
• Continuous improvement and change delivery
• Emerging technologies, automation, and Artificial Intelligence (AI)

Required experience & competencies

Experience:
• At least 2-3 years of experience as a Business or Operational Analyst in an operations department and/or supporting applications within an agile environment.

Soft skills:
• Proactive, open-minded and possessing good team spirit in a cross-cultural environment.
• Strong communication skills with the ability to signal problems early, identify appropriate solutions, provide regular updates on progress, and seek support where required.
• Ability to prioritise competing workloads and manage multiple activities simultaneously in a fast-paced environment.
• Analytical and pragmatic approach to problem solving, with the ability to interpret data and translate insights into actions.
• Demonstrates a continuous improvement mindset, actively seeking opportunities to simplify processes, strengthen controls, improve reporting, and enhance operational efficiency.
• Resilience to approach challenging issues with a positive outlook and a focus on achieving solutions.
• Demonstrates strong attention to detail and a commitment to delivering high-quality outcomes.
• Strong stakeholder management skills, with the ability to collaborate effectively across Operations, Underwriting, Finance, Technology, and other business functions.
• Self-motivated and accountable, with the ability to work independently while contributing positively to team objectives.
• Curious and adaptable, with an interest in learning new processes, tools, technologies, and ways of working, including the application of AI and automation to improve business outcomes.

Technical skills:
• Experience analysing operational data and producing meaningful insights to support business decision-making.
• Good understanding of insurance, reinsurance, operations, or service delivery processes and controls.
• Experience monitoring operational performance through KPIs, SLAs, management information, and reporting.
• Strong Excel skills with the ability to analyse data, identify trends, and support business reporting.
• Experience using reporting and visualisation tools to present operational performance and business insights.
• Ability to investigate issues, identify root causes, and coordinate actions to resolution.
• Experience supporting process improvement, operational change initiatives, or business transformation activities.
• Comfortable working with large data sets to identify exceptions, trends, and opportunities for improvement.
• Reporting dashboards: experience with BI tools (PowerBI)

Required Education

Bachelor's degree in one of the following disciplines:
• Business Administration
• Finance
• Economics
• Insurance or Risk Management
• Mathematics or Statistics
• Data Analytics
• Information Systems
• Operations Management
• Engineering (Industrial, Systems, or similar)

- French is a plus