Guest Services Assistant - Part-time

Are you someone who enjoys connecting with people and sharing the Desert Museum experience? Join our Guest Services team and help create memorable visits by welcoming visitors, answering questions, and making each guest feel at home. Were looking for enthusiastic, guest-service-oriented individuals who bring a positive, flexible approach to their work and are comfortable working in a variety of settings and weather conditions. Spanish and other languages are often spoken by our guests, so multilingual skills would be a fantastic asset! This is a part-time position offering up to 20 hours per week, with a minimum availability of two days per week, including weekends, holidays, and occasional evenings. If youre friendly, approachable, and ready to help make each visit special, we welcome your application!

Application review will start immediately. This job posting will remain open until a sufficient number of applicants meeting the minimum requirements have been received. Please understand that any offer of employment made is dependent on clearing a routine background check and drug test.

Job Title: Guest Services Assistant – Part-time

Department: Guest Services

Reports To: Guest & Member Services Manager

FLSA Status: Non-Exempt. (Up to 20 hours per week)

Starting Salary: $17.52 per hour (initial step). Position is covered by a Collective Bargaining Agreement.

Summary

The Guest Services Assistant provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. This role primarily assists with entry into the Museum, entry into Stingray Touch, and entry into Packrat Playhouse. The position is flexible and accommodates ever-changing business needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Creates outstanding guest interactions with a guest friendly, professional demeanor.

- Processes sales transactions including admission, membership, donations, and other miscellaneous items.

- Follows Museum and department cash handling and reconciliation procedures.

- Uses upsell techniques to increase membership, paid experience sales, and donations.

- Assists guests with stroller and mobility device rentals.

- Participates in service recovery.

- Assists guests with lost or found items

- May assist other departments with clerical duties as assigned.

- Answers a variety of in-person and telephonic queries including wayfinding, schedules, facilities, collections, etc.

- Is part of the Museums primary telephone operation team

- Access control including ticket and membership scanning, and event entry operations.

- Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards

- Maintains a safe environment in the Packrat Playhouse, identifying safety risks and controlling building capacities.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and six months to one-year related experience and/or training or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively communicate with the general public using guest friendly language. English is the primary language used for communication in this department, though Spanish is also common.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with challenges involving a few concrete variables in standardized situations.

Computer Skills

General knowledge of CRM systems or the ability to learn and develop functional use of systems. This includes but is not limited to: Microsoft Teams, email, and POS software

Other Skills, Abilities, and Requirements

- Flexible and adaptable to changing working conditions, schedules, environments, and duties, both day-to-day and seasonally

- Ability to work weekends, holidays, and occasional evenings.

- Ability to work outside in all weather conditions and walk uneven pathways

- Ability to work at least 2 days a week, but no more than 20 hours a week

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The ability to communicate effectively with the general public, including families, children, and older adults.

- The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.

- The ability to spend extended periods of time sitting or standing.

- The ability to safely traverse through an unpaved natural environment.

- Ability to withstand extended periods exposed to the adverse weather conditions typical of southern Arizona.

- Must be able to perform all essential job functions unaided or with reasonable accommodation.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily a small office space in close proximity to others. Consistently staffing an indoor play area with dim lighting and constant noise. Regular exposure to outdoor weather conditions; occasional exposure to extreme weather conditions. Noise levels range from moderate to loud. Workday may consist of constant movement, a change of job location or position, or remaining in one area, depending on operational needs.

IDEA Commitment

The Arizona-Sonora Desert Museum is committed to fostering a welcoming space and a diverse, inclusive team that reflects the communities in which we live and work. We understand that inclusion, diversity, equity, and accessibility (IDEA) are integral to the fulfillment of our mission, and to our success as an organization. To that end, we are working to build the structures, policies, hiring practices and organizational culture that ensure representation and opportunity for all, and create an environment of belonging where everyone feels respected, safe, and understood. Additionally, as we continue to engage in this work, we are working to integrate the core values of IDEA into our programs, exhibits, communications, and other public offerings. Valuing each others differences brings us together to create a thriving workplace and fair work culture, allowing us to fulfill our mission more effectively.

We believe inclusion is everyones responsibility. Ways in which commitment is demonstrated include continuous development, modeling inclusive behaviors, and proactively addressing bias.

The Museums IDEA Coalition consists of staff members who are driving our efforts to build a culture where people feel they belong and have a voice. Visit the Arizona-Sonora Desert Museum's IDEA page to learn more.

The above position description reflects a general overview of the responsibilities, reporting relationships and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.