About this role
OUTCOMES
- Review and process signed contract packages accurately within established service-level expectations, with all submissions completed within one hour of receipt.
- Ensure required signatures, addendums, supporting documents, and contract versions are complete before supplier submission.
- Validate documents prior to contract execution.
- Submit validated contracts to suppliers accurately and on time with no errors.
- Maintain accurate contract, supplier, and deal records within internal systems.
- Resolve contract-processing issues quickly to avoid delays in supplier submission and enrollment.
- Upload countersigned agreements and request them if not already received.
- Assist finance with confirming Mantis's margin on submitted deals by end of month closing.
RESPONSIBILITIES
Document Validation
- Review client signed agreements to confirm all required information has been filled out and signed.
- Review PPS/AOA/CMA to confirm all required information and signatures are on the document
Contract Validation
- Review signed agreements to confirm all required documents have been received.
- Validate signatures, contract versions, addendums, and supporting documentation.
- Identify missing information and coordinate corrections with Sales and internal teams.
- Ensure contracts meet internal processing requirements before supplier submission.
Deal Processing
- Process completed contracts through internal validation workflows.
- Coordinate with Pricing to confirm pricing and margin validation has been completed prior to supplier submission.
- Communicate contract status and processing updates to internal stakeholders.
- Maintain accurate contract records and supporting documentation.
Supplier Submission & Contract Execution
- Submit approved agreements to energy suppliers through established submission channels.
- Monitor supplier responses, confirmations, and contract-processing status.
- Maintain supplier confirmations and supporting records for completed deals.
- Execute contracts on behalf of clients when authorized agency documents such as CMA, PPS, or AOA are utilized.
- Support supplier-related contract questions, corrections, and processing exceptions.
Quality Control
- Perform quality checks throughout the contract-processing lifecycle.
- Review contract packages for completeness before supplier submission.
- Escalate issues that could delay contract execution, supplier submission, or enrollment.
- Maintain documentation required for audit, compliance, and operational recordkeeping.
QUALIFICATIONS
Minimum Qualifications
- Internship and/or 1+ year of work experience in contract administration, deal processing, operations, customer support, or a related role.
- Strong attention to detail and accuracy.
- Strong organizational and communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong proficiency with Microsoft Office, particularly Excel and Outlook.
- Ability to learn new systems and processes.
Preferred Qualifications
- 2+ years of experience in contract administration, deal processing, operations, customer support, or a related role.
- Experience in energy, utilities, or another contract-heavy operational environment.
- Experience supporting contract-processing, supplier-submission, or deal-processing workflows.
- Experience working with CRM, contract management, or workflow systems.
- Bachelor's degree in Business, Operations, Finance, or related field, or equivalent experience.
Salary depends on years of experience, skills, tenure, degree and/or certifications.