About this role
Ombudsman Specialist/Neighborhoods Relationship Manager
Description - External
Salary: $67,000.00 - $80,595.00
Posting expires:10/20/2026
The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.
Key Roles
- Attend NPU and Neighborhood Association meetings.
- Receives referrals for escalations and issues requiring Ombuds services.
- Shuttles concerns to Ombudsman of Neighborhoods, Departments, etc.
- Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
- Provide resource referrals and recommendations.
- Serves as a confidential point of contact for the intake of concerns and inquiries.
- Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations.
- Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association.
Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list .
- Knowledge of neighborhoods and communities in Atlanta.
- Knowledge of best practices for neutrals and organizational ombudsman protocols.
- Knowledge of the best national practices for community engagement.
- Ability to manage complex projects and work with a team to achieve results.
- Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
- Knowledge of marketing and communication software (i.e., Adobe Creative Suite).
Qualifications - External
Bachelor’s degree in liberal arts, urban planning, public administration, or related field (Equivalent professional experience may be considered for substitution for the required degree on an individual basis).
3-5 years of community engagement or constituent service experience.
Preferred Education & Experience
Master’s degree in liberal arts, counseling, urban planning, public administration, or related field. Direct experience in community development and outreach.
5-7 years of progressive project management experience.