Sea Logistics Operational Care Supervisor, Booking

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

## How you create impact

You will be leading a team completing varioustransport activities while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

- To create/complete shipment details in our internal transport management system (e.g. carrier/ vessel, item description et cetera).
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
- To coordinate with customer care, haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
- To obtain DG approval (where necessary).
- To create files for consolidation containers (unless performed by dedicated SaCo planners).
- To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
- To support + resolve claims + disputes.

## What we would like you to bring

- Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
- At least 2 years of relevant experience, including people management and performance management.
- Mandatory experience in US trade lane.
- Strong knowledge of logistics operations, import/export and booking processes.
- Strong knowledge and network with local carriers.
- Strong problem-solving, communication skills.
- Customer-oriented mindset with a focus on delivering practical solutions.
- Good command of English, both written and spoken.
- Team player, adaptable, able to work under pressure during peak periods.

## What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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