About this role
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.
- Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred
- Knowledge of Agile/SAFe/Lean methodologies
- Knowledge of technical challenges and systems design
- Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development
- Knowledge of AI agent-enabled Agile delivery, project management, and collaboration tools used to support project execution and operational reporting
- Knowledge of Agentic AI analytics, technical documentation, and workflow optimization practices within technology delivery environments
Work Experience
- Experience in program delivery or project management, preferably within a technology-focused environment
- Experience in managing multiple projects and coordinating cross-functional teams
- Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
- Experience in writing technical documentation
- Experience using AI agent-enabled project management, reporting, or Agile delivery platforms to support project execution and stakeholder communication
- Experience participating in technology initiatives involving workflow automation, Agentic AI reporting, or operational efficiency improvements