About this role
Key skills/attributes/position-specific competencies:
The following indicates what would typically be expected for this role at a competent level:
- After-hours availability for critical support where required. (Moved to the top of this list)
- Knowledge of Microsoft Desktop and server applications.
- Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
- Excellent written and verbal communication skills – especially in writing professional reports.
- Strong telephonic and written etiquette.
- Information technology system support skills.
- Excellent Microsoft Office skills.
- Negotiation and networking skills.
- Professional and punctual approach.
- Commitment to customer service and exceptional attention to detail.
- High level of integrity and confidentiality.
- Able to work under pressure.
- Highly self-motivated.
- Systems troubleshooting.
- Accountability.
- Information-seeking.
- Problem-solving.
- Personal development.
- Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
- High level of ethics to ensure corporate responsibility,
Job Specification:
- Matric
- Required relevant qualifications in IT or A+, N+ certification from a recognized institution
- At least +3 years’ experience in a Service Desk / Helpdesk environment, infrastructure remote support.
- Exposure and experience within an ITHelpdesk service desk.
- Degree or Diploma in Information Technology (Advantageous)
- CompTIA A+, N+ (Advantageous)
- Azure Certification (Advantageous)
- Microsoft 0365 Certification (Advantageous)
- ITIL Foundation certification (Advantageous)
- Experience with service level agreements and client database maintenance. (Advantageous)
- Experience in Networking, Telecoms, and Microsoft applications (Advantageous)