About this role
Key skills/attributes/position-specific competencies:
The following indicates what would typically be expected for this role at a competent level:
- Knowledge of Microsoft Desktop and server applications.
- Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
- Excellent written and verbal communication skills – especially in writing professional reports.
- Strong telephonic and written etiquette.
- Information technology system support skills.
- Excellent Microsoft Office skills.
- Professional and punctual approach.
- Commitment to customer service and exceptional attention to detail.
- High level of integrity and confidentiality.
- Able to work under pressure.
- Self-motivated.
- Problem-solving.
- Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
Job Specifications:
- Matric
- Relevant information technology qualification
- A minimum of 1 Year of experience in an IT Helpdesk environment.
- Exposure and experience within an ITHelpdesk service desk.
- A+ or N+ certification (Advantageous)
- ITIL Foundation certification (Advantageous)