About this role
Job Summary
Seeking an opportunity to lead a high-performing team and drive client engagement across a thriving portfolio? Spectrum is looking for a strategic manager to guide Community Account Managers in delivering our Exclusive Marketing Program, cultivating strong relationships with property owners and ensuring seamless field execution. Your leadership will directly influence our growth and elevate the customer experience across assigned territories.
Responsibilities
How You’ll Make an Impact
- Lead, coach and develop a team of Community Account Managers to meet performance targets and drive growth
- Assign and balance property portfolios to ensure comprehensive coverage and equitable workloads across Non-Bulk and strategic Bulk properties
- Monitor team progress, pipeline activity and program implementation using CRM tools and dashboard reporting
- Oversee the consistent execution of Spectrum’s marketing initiatives, including welcome packets, onsite collateral, digital placements and email campaigns
- Manage key property relationships, serve as the first escalation point for client issues and deliver territory insights to leadership
- Train Community Account Managers on Spectrum product offerings, promotions and tools to keep clients informed
- Collaborate with cross-functional teams to resolve issues, renew agreements and recommend process or staffing improvements
Working Conditions
- Office environment with travel to properties within assigned territory as required
Qualifications
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree from a four-year college or university or equivalent relevant work experience
Experience
- 6+ years driving growth through relationship building and client service in cable television, residential property management or real estate development
- 3+ years executing marketing programs with owners and operators of MDU properties
- 1+ years leading, supervising or mentoring a team
Skills
- Ability to lead, coach and develop account managers to meet performance targets
- Skill in translating marketing strategy into field-level execution
- Knowledge of field marketing execution, competitive landscape and MDU property management practices
- Proficiency in analyzing performance data and CRM reporting to manage team activity
- Effective relationship builder with property owners, on-site staff and internal stakeholders
- Working knowledge of broadband and fiber network, video, voice and mobile technologies
- Prioritization skills with the ability to work independently and manage multiple deadlines
- Proficient verbal, written and interpersonal communication skills
- Ability to read, write and speak English
Preferred Qualifications
Skills
- Proficiency utilizing CRM systems (Salesforce)
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience with automated reporting and analysis applications preferred
- Experience in strategic planning
- Effective problem-solving skill
- Prior experience managing a field-based or geographically dispersed team
- Experience with artificial intelligence (AI) preferred