About this role
This is a remote position.
Key Responsibilities
- Run the shared admin Outlook inbox, replying to clients, plan managers and support coordinators and escalating anything you're unsure of.
- Prepare, send and chase service agreements and renewals in Splose, roughly 12 to 15 a week, and confirm funding with plan managers.
- Log every alert and client communication to the correct client file and keep Asana tasks current.
- Flag expiring agreements to therapists early enough to renew before expiry.
- Record Loom walkthroughs and write an SOP for every task you take on.
- Build simple Canva resources for clients and referrers from direction provided.
- Suggest improvements and automations, and trial them only once approved.
Requirements
Must-Have Qualifications
Before you apply, confirm:
- You have proven admin experience managing a shared inbox and client queries.
- Your written English is strong, clear and warm.
- You're comfortable with Outlook and task tools like Asana, and quick to learn new systems.
- You've written procedures or documented processes before.
- You can work 9am to 2pm AWST, Monday to Friday, with a reliable laptop, headset and stable internet.
Nice-to-Have Skills
- NDIS, healthcare or practice management software experience
- Canva or basic design
- Workflow automation tools