Master Data Analyst

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our  Hybrid Work Model .

Job Description

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The Master Data Analyst (MD Analyst) position delivers support to internal and external customers for the efficient creation and maintenance of CHEPs Customer Master Data across the AMETA region. The role of the Master Data Analyst is to manage and ensure the accuracy, integrity, and consistency of an organization's master data. The Master Data Analyst plays a critical role in data governance and data management initiatives, ensuring that master data is accurately maintained and consistently applied though auditing of Customer and Pricing Master.

The role also supports process improvement and standardisation projects to support operational efficiency across the region. This includes supporting pricing and customer projects to create account structure and pricing solutions, automations, and other improvements to support the AMETA business.
Key Responsibilities May Include:

Perform detailed data analysis and quality control to identify irregularities and ensure resolution by collaborating with data engineering, business units, and IT teams. Develop and monitor KPIs to ensure compliance with data quality SLAs and proactively address potential data issues. Design and implement data integrity measures, including automation solutions, to streamline workflows and reduce manual errors. Maintain and enhance master data records using systems like SAP, Salesforce, PowerBI, and SQL, ensuring that data is up-to-date, reliable, and accessible. Collaborate with cross-functional teams to identify process inefficiencies and recommend solutions to optimize data management and reporting capabilities aligning data quality with dynamic business needs. Create and maintain documentation for all data-related processes, including system configurations, data governance policies, and troubleshooting procedures. Provide training and support to internal stakeholders on data tools and processes to promote best practices and drive consistency across regions. Participate in data-related projects, ensuring that data integrity standards are maintained throughout the implementation of new systems or process changes.

Major/Key Accountabilities:

- Ensuring Salesforce requests/activities are accurately and timeously completed. Requests include but are not limited to; account location opening, pricing, account closure and general support of the CHEP invoice production process
- Managing the loading of new scheduled BI reporting as well as maintaining current scheduled where changes are required.
- Pre and Post billing checks to be done on a weekly basis.
- Responsible for the maintaining of customer master data in Salesforce and SAP where dual maintenance is required.  Deliver a first-class customer service and strive to achieve departmental SLA’s.
- Responding to requests via Salesforce, liaising with internal customers via email and telephone
- Liaise and build relationships with other internal departments to ensure that the highest quality of master data is maintained.
- Managing the integrity of master data taking appropriate action where anomalies or errors are found in the data. Manage possible blockages to ensure efficiency in all operations.
- Subject Matter expert for projects impacting Masterdata.
- Manage regression testing when deemed necessary.
- Support Robotics process automation (RPA) through the review and testing of Master data automations and the manual processing of MD requests during Automation outages as needed.
- Support annual standard pricing uprate programs through mass update of SAP pricing data.
- Support change and continuous improvement projects to both organisation and process, to meet the needs of the customer and business.
- Support Internal and External Audit teams reporting as requested.
- Resolution of invoicing problems on a weekly basis.
- Continuously reviewing processes to implement automation and process efficiencies.

Measures

- Timeliness & Accuracy of Master Data updates.
- SOP Compliance and Control Reporting.
- Proven efficiency gains.
- Customer satisfaction.
- Team Engagement.

Scope

Region: AMETA

Challenges

- Meeting changing business needs
- Working across different countries and time zone and cultures
- Meeting requirements for a broad range of internal customers across functions and disciplines
- Dealing with Mass Updates/requests
- Multi-tasking with day-to-day responsibilities
- Dealing with project work and day to day duties
- Meeting the work queue deadlines as per the SLA
- Ensuring all work queues are kept up to date daily.

Qualifications

Certification in any of this : Information Systems/Computer Science/Data Analytics

Experience

- Experience of data management with accuracy and attention to detail
- Experience of SAP, Salesforce and Excel

Skills and Knowledge

- Intermediate Microsoft Excel
- Working knowledge and exposure to SAP and Salesforce systems would be advantageous
- Good written and verbal communication skills
- Good analytical and problem-solving skills
- Must be logical and have a methodical work ethic
- Minimum of 12 months experience working in a Master Data or administrative environment

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Remote Type

Hybrid Remote
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Skills to succeed in the role

Adaptability, Data Analytics, Data Governance, Data Integrity, Data Quality Assessments, Empathy, Experimentation, Master Data Management (MDM), Microsoft Power Business Intelligence (PBI), Privacy Compliance, Root Cause Analysis (RCA), Tableau (Software), Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].