Quality Documentation Officer

About the role:

As a Quality Documentation Officer within Global QA / Global GCA + Customer Quality, you will ensure professional and timely responses to customer questions and documentation requirements. You will support documentation-related complaint activities, help ensure customer requirements are understood and implemented across the organization, and communicate new requirements when they arise. This role is based in Europe, ideally Lodz, and reports to GCA & Customer Quality Europe.

Key responsibilities:

- Provide professional and timely responses to customer requirements and inquiries.

- Collaborate with internal stakeholders and customers to discuss possibilities, restrictions, and alternative solutions.

- Ensure customer requirements are implemented within Barry Callebaut quality systems, including certificate profiles.

- Analyze customer inquiries to identify recurring topics and opportunities for improvement and efficiency.

- Identify improvement areas, define action plans, and follow up on implementation where appropriate.

- Review projects and provide feedback on the impact of customer requirements.

- Support the integration of ESG requirements into customer quality documentation.

About you:

- Bachelor's degree in Food Science, Food Technology, or an equivalent field.

- Minimum 2–3 years of experience in a similar role.

- Ideally, at least 3 years of experience in quality- or documentation-related positions.

- Background in the food industry is preferred.

- Fluent English language skills.

- Knowledge of another European language is a strong asset.

- Excellent communication skills.

- Strong attention to detail while maintaining awareness of the broader business context.

- Comfortable working with and communicating across a matrix organization.

- Collaborative team player with a flexible and innovative mindset.

- Ability to travel occasionally.

We offer:

- Employment on a regular basis in the sweetest company in the world.

- Annual bonus based on your work results.

- Lunch card to be used for groceries and restaurants.

- Private medical care in Lux Med (basic package fully financed by BC).

- Fit Profit sports card co-financed by BC.

- PPE: we care about your future, and we save money for your retirement.

- Cafeteria Program as a part of Social Fund.

- Group life insurance.

- Hybrid working model: min. 8 days in the office a month.

- As part of our work-life balance culture, we can start work between 7 am and 10 am.

- Free consultation with a lawyer once a quarter.

- Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.

- And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.

- Daily delivery of fresh fruits and veggies to the office.

- You can purchase our sweet products with a special discount.

- Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.

- Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.

- We like to party as much as we like chocolate! We have integration budgets we can use for team events.

- Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.