About this role
JOB TITLE
Area Manager | MAF LifeStyle | operations
ROLE SUMMARY
The Area Manager is responsible for leading and developing store teams in alignment with brand and company strategy, overseeing operations, driving sales, controlling costs, and ensuring top-tier retail standards to deliver an exceptional customer experience. providing managerial direction for the success of the stores, and provides the customer with an ‘outstanding’ shopping experience.
ROLE PROFILE
- Ensure sales and operational goals and expectations are achieved through regular monitoring.
- Responsible for ensuring that store managers and their staff keep stores to the highest possible standards, are well organized and properly merchandised at all times.
- chieve sales targets through a proactive commercial agenda, developing and planning new business initiatives that drive overall sales and business improvement.
- Monitor cash flows, sales performance, inventory control, cash sales receipts and operating records.
- Responsible for ensuring that all customer service initiatives are in place, resolving issues quickly and courteously
- Guide the Store Managers to ensure the key priority targets and goals in customer service are consistently achieved.
- Monitor stock control to ensure store shrink is within company guidelines to protect company property and assets.
- Provide critical analytical feedback on store performance at the weekly / monthly trade reviews together with the Brand Director.
REQUIREMENTS
- High school certificate
- Qualification in Retail related field is an added advantage
- 7+ years’ experience in retail operations with minimum 3 years in Store Management role
- English proficiency