About this role
Job Summary
Responsible for generating sales opportunities, achieving assigned sales targets, and increasing revenue through cross-selling and upselling relevant services. Manage the client journey from initial inquiry and quotation preparation through negotiation, payment follow-up, execution updates, and final handover, while ensuring a positive client experience and effective coordination with internal departments.
Job Responsibilities and Duties
- Sales and Business Development: Identify and pursue new sales opportunities, generate leads, and achieve assigned sales targets by promoting the company's services.
- Cross-Selling and Upselling: Identify opportunities to offer additional services and solutions that meet client needs and increase sales revenue.
- Client Relationship Management: Build and maintain strong relationships with existing and prospective clients, understand their requirements, and provide appropriate service recommendations.
- Quotation and Negotiation: Prepare and follow up on quotations, present commercial offers, negotiate terms, address client concerns, and convert opportunities into confirmed sales.
- Sales Follow-Up: Manage opportunities throughout the sales cycle, maintain regular communication with clients, and ensure timely follow-up on pending offers and decisions.
- Payment Follow-Up: Coordinate with clients and the finance department to follow up on outstanding payments and support timely collection in accordance with agreed terms.
- Execution Coordination: Coordinate with operations and project teams to communicate execution progress, provide client updates, and address any concerns arising during service delivery.
- Client Handover and Satisfaction: Ensure proper handover upon completion of the service, confirm client requirements have been addressed, and maintain customer satisfaction.
- Sales Reporting: Maintain accurate records of leads, quotations, sales opportunities, and client interactions, and provide regular updates on sales progress and expected closures.
Requirements
- Bachelor's degree in Engineering, Architecture, or a related technical discipline.
- 2–4 years of relevant experience in sales, preferably in residential finishing, architecture, landscaping, construction, or technical services.
- Good technical understanding of residential finishing works, architectural solutions, and landscaping services.
- Proven ability to generate leads, achieve sales targets, and close business opportunities.
- Strong communication, presentation, negotiation, and client relationship management skills.
- Ability to manage quotations, sales follow-ups, payment coordination, and client communications throughout the sales cycle.
- Good organizational skills, attention to detail, and ability to coordinate with multiple internal departments.
- Customer-focused mindset with a proactive approach to problem-solving and business development.
- Willingness to travel on a rotational basis between Head Office and Company Site in the North Coast.