About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona! Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ! Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Café serves a morning pick-me-up and variety of breakfast options. The hotel features modern décor and is situated within the Price Road Corridor, near some of Arizona’s largest employers, including Fortune 100 & 500 companies.
What you will have an opportunity to do:
SENIOR FOOD & BEVERAGE MANAGER
Marriott Phoenix Chandler Hotel | Pyramid Global Hospitality
JOB SUMMARY
The Marriott Phoenix Chandler Hotel, managed by Pyramid Global Hospitality, is seeking an experienced, results-driven, and service-oriented Senior Food & Beverage Manager to provide leadership and oversight of the hotel’s Food & Beverage operations. This individual will play a key role in driving operational excellence, developing high-performing teams, delivering exceptional guest experiences, and achieving departmental financial objectives.
The Senior Food & Beverage Manager is responsible for overseeing daily Food & Beverage operations, including restaurants, bars, banquets, and room service, as applicable. This position requires a hands-on leader with strong business acumen, excellent communication skills, and the ability to balance outstanding guest service with effective labor management, cost controls, and operational efficiency.
As a senior leader, this individual will work closely with the hotel’s executive leadership team, Culinary, and other departments to ensure consistent execution of Marriott brand standards and Pyramid Global Hospitality operating expectations. The successful candidate will be responsible for coaching and developing associates, strengthening departmental performance, and fostering a culture of accountability, teamwork, and genuine hospitality.
Task Force Opportunity: During the hotel’s slower season, there may be an opportunity for the successful candidate to transition into a Task Force assignment supporting other Pyramid Global Hospitality properties. These assignments may include providing interim Food & Beverage leadership, supporting hotel openings or transitions, improving operational performance, assisting with staffing and training, or addressing other business needs. Task Force opportunities will be based on business needs, performance, and availability and may require travel and temporary assignments at other properties.
The ideal candidate is a confident, hands-on hospitality leader who thrives in a fast-paced environment, takes ownership of results, develops talent, and consistently delivers memorable experiences for guests and associates.
CORE WORK ACTIVITIES
Managing Food & Beverage Operations
- Oversee the daily operations of all assigned Food & Beverage outlets, including restaurants, bars, banquets, and room service, as applicable.
- Ensure consistent execution of Marriott brand standards, Pyramid Global Hospitality expectations, and established operating procedures.
- Maintain a visible leadership presence throughout the operation and provide hands-on support during high-volume periods.
- Evaluate operational procedures and implement improvements that enhance service delivery, efficiency, and profitability.
- Develop and maintain staffing plans and schedules that align with business volume, service requirements, and labor budgets.
- Monitor daily operations and adjust staffing and resources as needed to meet changing business demands.
- Partner with Culinary leadership to maintain food quality, menu execution, presentation, and consistency.
- Ensure compliance with food safety, sanitation, workplace safety, and responsible alcohol service requirements.
- Oversee cash handling, inventory controls, purchasing, receiving, and product management practices.
- Maintain a clean, organized, and professional environment across all Food & Beverage areas.
Leadership, Team Development & Associate Engagement
- Provide leadership, direction, and support to Food & Beverage managers, supervisors, and associates.
- Establish clear expectations, performance standards, and accountability measures for the department.
- Coach, mentor, and develop leaders and associates to strengthen operational knowledge, leadership capabilities, and service performance.
- Identify training needs and implement development plans to support individual growth and departmental success.
- Foster a positive, inclusive, and collaborative work environment aligned with Marriott and Pyramid Global Hospitality values.
- Build strong working relationships with associates, hotel leadership, and cross-functional departments.
- Conduct regular team meetings and communicate operational priorities, business results, guest feedback, and performance expectations.
- Recognize associate contributions and promote engagement, retention, and professional development.
- Address performance concerns promptly, consistently, and in accordance with company policies and procedures.
- Identify opportunities to strengthen leadership succession, cross-training, and departmental flexibility.
Guest Experience & Service Excellence
- Champion exceptional guest service and ensure a welcoming, professional, and memorable dining experience.
- Monitor service standards and guest satisfaction throughout all assigned Food & Beverage operations.
- Engage with guests to gather feedback and identify opportunities to improve food quality, service, and overall satisfaction.
- Respond promptly and professionally to guest concerns, complaints, and service recovery opportunities.
- Empower managers and associates to resolve guest issues while maintaining appropriate accountability.
- Review guest satisfaction results and feedback trends and implement action plans to address opportunities for improvement.
- Ensure special requests, dietary needs, and guest preferences are handled with care and attention to detail.
- Collaborate with other hotel departments to create a seamless guest experience and support overall hotel service goals.
Financial Performance & Business Management
- Drive departmental revenue, profitability, and operational performance in alignment with established budgets and business objectives.
- Monitor labor costs, productivity, scheduling, and staffing efficiency to ensure appropriate alignment with business volume.
- Oversee inventory management, purchasing practices, portion controls, and waste reduction initiatives.
- Review financial reports, operating results, and performance trends to identify opportunities for improvement.
- Assist with the development and execution of departmental budgets, forecasts, and financial action plans.
- Partner with Culinary and hotel leadership to manage food and beverage costs and improve departmental profitability.
- Evaluate business levels and adjust operational strategies to maximize revenue opportunities and control expenses.
- Ensure financial decisions support both exceptional guest experiences and sustainable business performance.
Collaboration & Strategic Leadership
- Work closely with the General Manager, hotel leadership team, Culinary, Sales, Front Office, Housekeeping, and other departments to achieve hotel-wide objectives.
- Participate in leadership meetings, business reviews, forecasting discussions, and strategic planning initiatives.
- Support group business, banquets, special events, and other revenue-generating opportunities.
- Identify opportunities to improve service standards, operational processes, and overall departmental performance.
- Assist with the implementation of brand initiatives, company programs, and hotel operational priorities.
- Maintain effective communication with associates and leadership at all levels of the organization.
Task Force & Seasonal Support Opportunities
- Remain flexible and adaptable to changing business needs and operational priorities.
- Based on hotel occupancy, seasonal business patterns, performance, and organizational needs, there may be an opportunity to support other Pyramid Global Hospitality properties during the hotel’s slower season.
- Task Force assignments may include interim Food & Beverage management, operational assessments, leadership coverage, staffing support, training, service improvement initiatives, and opening or transition support.
- Candidates should be open to potential travel and temporary assignments at other properties if selected for a Task Force opportunity.
- Task Force assignments are not guaranteed and will depend on available opportunities, business requirements, and mutual interest.
What are we looking for?
ADDITIONAL RESPONSIBILITIES
- Maintain professional communication with associates, leaders, guests, and business partners.
- Analyze operational information and use sound judgment to make effective business decisions.
- Maintain accurate departmental records, reports, schedules, and other required documentation.
- Support hotel-wide initiatives and company priorities.
- Participate in required training, meetings, and leadership development programs.
- Represent the Marriott Phoenix Chandler Hotel and Pyramid Global Hospitality with professionalism, integrity, and a commitment to hospitality excellence.
- Perform other duties and responsibilities as assigned.
WHAT WE'RE LOOKING FOR
- Previous Food & Beverage management experience in a hotel, resort, restaurant, or comparable hospitality environment.
- Demonstrated leadership experience overseeing multiple Food & Beverage functions, outlets, or teams.
- Strong knowledge of restaurant, bar, banquet, and/or room service operations.
- Experience with labor management, inventory controls, budgeting, forecasting, and departmental financial performance.
- Proven ability to lead, coach, and develop managers, supervisors, and associates.
- Strong organizational, communication, problem-solving, and decision-making skills.
- A demonstrated commitment to guest satisfaction, service excellence, and hospitality standards.
- Knowledge of food safety, sanitation, responsible alcohol service, and applicable regulatory requirements.
- Ability to interpret financial and operational reports and develop effective action plans.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
- Adaptability and willingness to consider Task Force assignments at other Pyramid Global Hospitality properties during slower business periods.
- A hands-on, collaborative leadership style with a strong focus on accountability, associate engagement, and results.
ABOUT PYRAMID GLOBAL HOSPITALITY
Pyramid Global Hospitality is committed to creating exceptional experiences for guests and associates through genuine hospitality, strong leadership, and operational excellence. At the Marriott Phoenix Chandler Hotel, we value team members who take pride in their work, develop others, embrace new opportunities, and contribute to a culture of continuous improvement.
This position offers an opportunity for an experienced Food & Beverage leader to make a meaningful impact on hotel operations while potentially expanding their experience through Task Force assignments at other properties within the Pyramid Global Hospitality portfolio.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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